Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers. That
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Where Are You Going‚ Connie? For the most part of Joyce Carol Oates’ “Where are you going‚ Where have you been?”‚ Connie has been portrayed as a rebel of an adolescent. She hates staying home; she belittles her sister‚ criticizes her mother and is obsessed with the idea of romance and sex. Her attractive appearance as a physical advantage lends haughtiness to her rebellion. With a sister that is plain and a mother who has had her time of beauty‚ Connie thinks the world is hers for the taking.
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Charles Schmid‚ the serial killer that Where Are You Going‚ Where Have You Been? was based on‚ would try to look like Elvis Presley to lure girls to him. Music is a motif that shows up in the story multiple times. Joyce Carol Oates uses music to show Connie’s comfort‚ emotion‚ and the bait that lured Connie to Arnold. First of all‚ Oates uses it to show when Connie feels comfortable. For example‚ “... the music was always in the background‚ like music at a church service‚ it was something to depend
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The short story “Where are you going‚ Where have you been?‚” by Joyce Carol Oates‚ is a tale about a teenage girl making the journey from her known world into something she has never experienced before. The main character lives the normal teenage life listening to the latest music and going out with her friends to the mall. “They must have been familiar sights‚ walking around the shopping plaza in their shorts and flat ballerina slippers that always scuffed the sidewalk” (753). One night with her
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Maria Bustos Instructor: Ms. Cowart English 102 February‚ 4‚ 2015 Short Story Essay #1 “Where are you going‚ Where have you been” The short story about Connie deals with the experience of a young girl that is haunted by her good looks and cryptic behaviors. Inspired by a Life article of a serial killer‚ Oates created the story to: “It was not the number of murders that intrigued me‚ but the disturbing fact that a number of teenagers –from “good” families—aided and abetted his crimes” (Oates
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“Where Are You Going‚ Where Have You Been?” by Joyce Carol Oates is a short story that brings many girl’s nightmares to life. The story is one about a young‚ naïve girl named Connie‚ and her deranged abductor‚ Arnold Friend. Oates uses the setting in Connie’s life to create a very realistic situation. Oates also uses descriptive language to create vivid images of the setting‚ charters‚ and the emotions Connie feels. By analyzing Connie’s home setting and the descriptive language Oates uses‚ we will
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LOOK BEFORE YOU LEAP ESSAY Tapiwa had served his employer faithfully for fifteen years. He had joined the company at the age of twenty and thrived to excel in every task that was given to him. The company rewarded him handsomely. He managed to get married to Tafadzwa after working for five years‚ and they had two beautiful children. The family enjoyed life since they could afford the very basics. Tapiwa drove to work while Tafadzwa stayed at home and took care of the household chores. The economy
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Look before you leap There is a proverb which is “Every man for himself‚ and the devil takes the hindmost.” It totally reflects the human nature. As a matter of fact‚ Human beings are selfish when they are born. To begin with‚ doing something to harm people but gain benefits to oneself is the most ordinary behavior of selfish. To your curiosity‚ you may want to know what benefits can prompt them to harm people. Obviously‚ money is not an isolated example. In accordance with the monstrous news
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short story “Where are you going and Where Have You Been?” by Joyce Carol Oates one of the main things that readers find is the suspicion surrounding the character Arnold Friend. Supporting this is Friend’s words which are so impactful on Connie‚ and why she didn’t just pick up the phone and call nine-one-one to end the whole conflict in the first place. Much of the research I found was based off this question pointing out how a person would react to this scenario. From this information I pulled out
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the four markets in which you operated‚ and for all product types) and why? - As a Global Cost Leader‚ as a Global Differentiator‚ other. EXTERNAL OVERVIEW/ANALYSES Awareness of the external environment and how it impacts on a company is a key strategic consideration. It is important then to describe: the state of the industry when you took over at the end of year 5; its competitive nature; and the opportunities and threats that existed for your company. You should support your answer
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