International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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Relationship Management (CRM) CRM is a cross functional enterprise system that integrates and automates many customer serving processes in sales‚ marketing‚ and customer services that interact with a company’s customers. It also creates an IT framework of Web-enabled software and databases that integrate these processes with the rest of the company’s business processes. CRM helps companies to become customer-focused businesses. Why did Mitsubishi Motor decide to implement CRM? Executives felt
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Business Customs Business Customs in Germany Germany is a European country about the size of Montana with a population of about 81 million people (“‚”). Germany has come into its’ own as an economy of force in recent history. In fact‚ today the economy of Germany is the fourth largest in the world (Export). A strong presence of American troops and the creation of the European Union have made Germany a preferred expansion location for many American corporations. Due to its location‚ population
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a diverse and unique way of life. 2. At this time I would like to tell you of jamaicas customs and etiquettes. 3. Jamaicans are easy going people AND having a few codes of conducts will keep everyone smiling. 4. Those are how to meet and greet one another‚ there Jamaican fashion‚ and dining etiquette. 5. I referenced www.travel.com‚ best times to visit Jamaica/ www.kwintessential.co‚ etiquette and customs in Jamaica/ and www.etiquettescholar.com‚ Jamaica. 6. I am sharing this information with
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Customer Relationship Management: Implementing a CRM system for Tirendo. Table of contents 1. Definition of CRM system ----------------------------------------------------------page 3 2.General information------------------------------------------------------------------page 3 3. Integration of CRM systems for Tirendo----------------------------------------page 4 4.Conclusion -----
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INTRODUCTION Many people travel to different countries unaware of the cultural customs. Not becoming familiar with the country’s basic customs before visiting can be unintentionally offensive. It is always a good idea to take the time to educate yourself on the basic social customs of the country being visited. This report has been written on the various social customs in the country of Columbia. The following questions are discussed in this report: ⦁ What are the attitudes towards touching?
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Medieval symbols and customs are so unmistakably medieval because of their distinct traits. Many modern day interpretations of medieval society involve the use of symbols and customs that almost anyone can recognize as medieval. Some of these symbols and customs include armor‚ swords‚ thrones‚ jousting‚ and castles. Today‚ we might recognize medieval society as violent and barbaric‚ but that is because we perceive their ideas and customs through our modern lens. We also do not know if our modern
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Custom orthotics‚ as well as non-fitted varieties‚ can provide a variety of benefits to people with feet problems and to just about anyone. Even if your feet are perfect‚ your shoes may not be. Shoes that don’t provide good arch support or create imbalances in the way that we walk can eventually cause wide-ranging deformities. No one wants that. One of the worst designs that manufacturers ever come up with is the high heel. Any heel that is higher than 3.5 inches‚ the mid heel‚ according to high
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The ancient Greeks had many customs that were valued throughout the land and were depicted in many of their myths like The Odyssey and The Iliad. The Greeks followed many different customs like honoring the gods and the guest host relationship. The guest-host relationship‚ which everyone practiced in Greece‚ explains how everyone should be treated with respect‚ no matter who they end up staying with or where they end up staying. Greek customs were highly respected and if followed diligently‚ one
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Case Study: Philippines Bureau of Customs After working with the Philippines’ Bureau of Customs (BOC) back in 1994 to 1999‚ Unisys once again secures this important public sector client‚ which recently embarked on a major upgrade of its computer-based operations system‚ the ASYCUDAWorld (e-Customs) Project. Under this Project‚ Unisys will integrate five (5) major systems‚ i.e.‚ BOC Portal‚ Import and Assessment System‚ Export Processing System‚ Operations Support System‚ and Enterprise Resource
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