Introduction 2 B. Theoretical framework 3 Introduction to Relationship Marketing 3 Relationship Quality and Value 6 Customer satisfaction 8 Trust & Commitment 9 Importance of management 10 C. Discussion 11 CRM‚ the tool to apply relationship marketing 11 Selecting the Right Customer 14 Customer Information‚ a Strategic Marketing tool 16 Buyer Supplier Relationship 20 Reverse Marketing‚ another perspective to Relationship Marketing 23 Buyer is Marketer 24 D. Conclusion 26 E. References
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Strategic Planning BA 411 Case Study IKEA IKEA is profiting from global expansion by way of exporting and franchising. IKEA focused its global standardization strategy by keeping the cost of their furniture low‚ thus gaining profitability. The essence of IKEA’s strategy for creating value by expanding internationally was to strategically place the stores in areas the company felt would attract customers. Once in the store
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Marketing Audit Approach - IKEA Marketing Audit Overview “What is a marketing audit? Quite simply‚ it is a detailed analysis of the elements that constitute or influence a company’s efforts to profitably market its products- today and in future when both market and products may undergo radical change” ( John‚ Alexander‚ & Theodore‚ 1969). The marketing audit helps to understand the fundamentals of a company’s marketing planning process. Auditing is not only conducted not only at the planning
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Case Study Analysis - IKEA IKEA possesses numerous strengths that will help the company gain high value proposition around the globe in general and in the United States in particular. IKEA has been well known for its distinctive self-service store‚ unassembled furniture with flat packages‚ and featured amenities as playrooms for children and Swedish cafes. Its success in the United States has visibly shown through the double revenues from 1997 to 2001 ($600 million to $1.27 billion) (IKEA Invades
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Case Study 1 : 1. What are some of the things IKEA is doing right to reach consumers in different markets? What else could it be doing? A: IKEA is a global brand with thousands of stores around the world. It is successful because it provides unique value proposition to its customers-sophisticated design at extremely low price. IKEA procures its raw materials from multiple of companies around the world and thus it can save a lot of money and charge low price to the customers. Though IKEA is a Swedish
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Case Analysis about Marketing Mix and Its Trends of IKEA 1. Analysis of IKEA’s Marketing Mix There is no doubt that organization or managers have not the ability to change and control external factors of marketing environment‚ such as consumers‚ suppliers‚ competitors‚ cultural differences‚ political differences and economical states. However‚ organization can develop reasonable strategies for marketing mix which are controllable elements in the marketing environment. Organizations can take product
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Bibliography: 2. Bennett‚ R. (1999)‚ Corporate strategy. London: Pitman. 3. Cole‚ G. (2005)‚ Strategic Management. London: Thomson learning. 4. Doolen‚ T.‚ Traxler‚ M.M. & McBride‚ K. (2006)‚ Using scorecards for supplier performance improvement: case application in a lean manufacturing organization. Engineering Management Journal‚ 18(2)‚ pp 26-34. 5. Haberberg‚ A. & Rieple‚ A. (2001)‚ The strategic management of organizations. Harlow: Pearson Education. 6. Hendricks‚ K.‚ Menor‚ L. & Wiedman‚ C
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IKEA Case Analysis IKEA has a distinct market segment in the home furnishing arena. It has created a niche market with innovative designs‚ quality‚ and low price structure. IKEA has employed the cost leadership and product differentiation strategies through low price structure and innovative designs‚ respectively. Additionally‚ the uniqueness of the disposable furniture concept allowed IKEA to capitalize on the first mover advantage (Harrison & Enz‚ 2005). Behavioral Customer Segmentation
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IKEA Case Analysis MGT 589 Strategic Management 4/17/2014 MGT 589 Strategic Management Swapna Rajagopal Executive Summary IKEA is the world’s largest furniture retailer‚ offering affordable furniture catering to primarily young customers. After expanding by almost exponentially in the local Swedish market in the 1960’s‚ IKEA decided to pursue a strategy of internationalization to grow. Their goal was to achieve a turnover of SKr 19 billion by 1990 and possibly
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IKEA Case Write-Up Q1-Q4 (1) What are IKEA’s competitive priorities? IKEA’s competitive priorities are to supply quality home furnishings at a low price without making the customer feel cheap. IKEA keeps its offerings less expensive by driving down costs associated with production and shipping by introducing new efficiencies into the process‚ in other words superb execution of supply chain management. (2) Describe IKEA’s process for developing a new product. IKEA’s process for developing
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