large economies. The liberalization of the consumer goods industry initiated in the mid-80 and accelerated through the 90’s has begun to impact the structure and conduct of the retail industry. The concept retail which includes the shopkeeper to customer interaction‚ has taken many forms and dimensions‚ from the traditional retail outlet and street local market shops to upscale multi brand outlets‚ especially stores or departmental stores. The objective being to assess the various parameters that
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DOING BUSINESS IN NIGERIA This is a guide to doing business in Nigeria. It is a general overview of the Nigerian political‚ economic and legal environment. It is by no means an exhaustive work on investment in Nigeria. It simply sets out the basic information on business in Nigeria and recourse to other research materials is encouraged. We disclaim any responsibility for any loss or damage suffered by any person on account of reliance on this work. I INTRODUCTION 1. A General Overview 2. Political
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Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled $50 million into a custombuilt customer relationship management (CRM) information system that has been integrated to cover 22 million guests in
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Automatic Customer Segmentation for Social CRM Systems Adam Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM)
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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Coastline systems consulting Customer response system Destin‚ Florida. The president & analyst‚ Peter Charles‚ wants to develop a system that is both more responsive to clients ans helpful to technicians. He would like to see a system that allows clients to directly enter their service requests. The system would track the status of each request along with the hours spent for billing purposes. Mr. Charles also wants the system to be able to generate statistics and reports so he can pursue continuous
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considered waste due to overproduction. Nearly a month later in June 1998‚ the plant was presented with the new Viper contract by HP‚ but in order to land the contract‚ James River Corp. was going to have to take a hard look at Portland Plants operations management. The initial information provided about Portland Plant demonstrates that the plant’s people and culture lack integrity. The Portland Plant culture is summed up in one sentence: as long as paper is being made within the specific requirements
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Coastline systems consulting Customer response system Introduction In this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business‚ a description of the business’s current facilities‚ and the descriptions of the problems that triggered the project. Case background Coastline systems‚ consulting is a small solutions provider company located in Destin‚ Florida
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INTERNATIONELLA HANDELSHÖGSKOLAN HÖGSKOLAN I JÖNKÖPING Customer Loyalty Research - Can customer loyalty programs really build loyalty? Bachelor thesis within Business Administration Author: Kellgren Cecilia Moradi Ladan Romppanen Maiju Tutor: Jönköping Johansson Anette‚ Raviola Elena January 2007 JÖNKÖPING INTERNATIONAL BUSINESS SCHOOL Jönköping University Kundlojalitets forskning - Kan lojalitetsprogram verkligen skapa lojalitet? Kandidat uppsats inom Företagsekonomi Författare:
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arises. This review will look into the aspect of relationship marketing and the influence of social networks sites‚ particularly social media to consumers’ behaviourism and expectations; and how organisations need to identify the increasing challenges in managing customer relationship. 1. Introduction As aptly described by Castells (2000)‚ the network society that has evolved over the last decade‚ has made a spectacular makeover in relationship marketing; a paradigm shift from being monopolised
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