Task of business: to deliver customer value at a profit; co. can only win by finetuning value delivery process and choosing‚ providing‚ communicating superior value Value Delivery Process: begins before a product exists; 3 phases- Choosing the value: how mktg does before existence of product; segment mkt‚ select target‚ develop offering’s value positioning (STP) Providing the value: mktg determines product features‚ prices‚ distribution Communicating the value: utilize sales force‚ internet‚ ads
Premium Strategic management Marketing Customer
G.PULLAIAH COLLEGE OF ENGINEERING & TECHNOLOGY‚ KURNOOL MASTER OF BUSINESS ADMINISTRATION 2012-2013 SYNOPSIS REPORT On A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH REFERENCE TO M.S.A. MOTORS‚ KURNOOL Submitted by C. VENKATA NAGA SINDOOR Roll no: 11AT1E0052 Under the guidance of K. NAGAIAH‚ MBA Assistant Professor. INDEX | 1. | Introduction
Premium Maruti Suzuki Suzuki
evolved over the years and the focus has shifted from the product to the customer‚ customer relationship management has become one of the most important models for a salesman to follow throughout the sales process. A meaningful relationship built on trust and ethical practices sets the ground for a win-win situation‚ long-term success‚ and most importantly added value to the customer experience. Building and maintaining relationships is part of almost everyone’s daily life. It is a task that requires
Premium Sales Marketing Customer service
Change Management and Communication Plan MGT/311 March 24‚ 2014 Change Management Plan Riordan Manufacturing is doing big things to improve their organization. They have decided to change how the organization manages their customer management system. The company has not had any formal system for managing their customer information and has in the past left this up to each individual employee. This new system will incorporate the use of one customer management system
Premium Management Customer service Customer relationship management
D2: REPORT TO ASSESS THE POSITIVE AND NEGATIVE IMPACTS OF CUSTOMER SERVICE AND SALES TECHNIQUES 1.0 TERMS OF REFERENCE: I have been asked to produce a report to assess the positive and negative impacts of the customer service and sales techniques of my selected organisation. The organisation I will be looking at is Clarks. 2.0 PROCEDURE: In order to obtain the relevant information‚ I followed the following procedures: 2.1 I will be using my previous assignment P3 role play which was based on
Premium Sales Customer service Marketing
Management Information Systems MANAGING THE DIGITAL FIRM Chapter 2 Managing the Digital Firm Kenneth C. Laudon Jane P. Laudon 9th edition PEARSON Prentice Hall 2006 www.prenhall.com/laudon Objectives After reading this chapter‚ you will be able to: 1. Evaluate the role played by the major types of systems in a business and their relationship to each other. 2. Describe the information systems supporting the major business functions: sales and marketing‚ manufacturing
Premium Knowledge management Management Information systems
The Necessary Nature of Future Firms: Attributes of Survivors in a Changing World‚ San Francisco: Sage Publications Moore‚ G.E. (1997): ‘Moore ’s Law ’‚ CIO Turban‚ E.‚ Leidner‚ D.‚ Mclean‚ E.‚ & Wetherbe‚ J. (2006): ‘Information Technology For Management: Transforming Organizations In The Digital Economy ’‚ Asia: John Wiley & Sons (Asia) Pte Ltd 2002. Calling Singapore ’s Green ’Hunters ’. National Environment Agency‚ http://app.nea.gov.sg/cms/htdocs/article.asp?pid=2040. [21 June. 2006] Singapore
Premium Retailing Customer relationship management
Supply Chain management Assignment 1 Submitted to: Sir Munawwar Ahmed This assignment discusses the supply chain concepts being used in various companies. Submitted by: Samir Malik 10/24/2013 Program: MBA 1. Wal Mart’s Secret Of Everyday Low Prices: It can be observed that over the years Wal Mart has become the largest retailer with highest sales. This is due to the effective management of the supply chain. Wal Mart used the logistics technique of “Cross Docking” which resulted in
Premium Customer relationship management Supply chain management Customer service
Table of Content 1. Company presentation 2 SAP CRM (Customer Relationship Management) 10 -> product: SAP 360 Customer 10 SAP ERP (Enterprise Resource Planning) 10 SAP SCM (Supply Chain Management) 11 SAP SRM (Supplier Relationship Management) 11 Introduction Computers started to be used at a commercial level in 1950’s. At that moment in time they could provide a better storage and usage of information. An early Management Information System (MIS) encompassed a high volume input data which
Premium SAP AG Supply chain management Customer relationship management
REVIEW OF LITERATURE While the Finnish phone maker has updated its handset portfolio at the high end to compete better with Samsung’s super-successful Razor phone‚ the refresh has been less than inspired. ..."[Nokia’s] high-end phones are small‚ but they’re boxy. Samsung’s high-end [models] are thin and slick." ...Samsung went for the wow effect‚ creating got to-have-it phones. Now‚ Nokia is playing catch-up. "It all comes down to innovation and product development‚" says Hoffman. "Right now‚ Samsung
Premium Customer service Mobile phone Customer relationship management