FACTORS AFFECTING CUSTOMER SATISFACTION: CUSTOMER RELATIONSHIP MANAGEMENT APPROACH USING SYSTEM DYNAMICS MODEL (Case study: Mobarakeh Steel Complex) 1 2 EnsiyehTaki ‚ Habib Allah Mirghafoori *‚ Ali Morovvati Sharifabadi 3 1 Master of Science in Industrial Management‚ Faculty of Economics‚ Management and Accounting‚ Yazd University‚ Associate professor‚ Faculty of Economics‚ Management and Accounting‚ Yazd University‚ 3 Associate professor‚ Faculty of Economics‚ Management and Accounting‚ Yazd
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Supply Chain Management (SCM) and Customer Relationship Management (CRM) vs. Enterprise Resource System (ERP) a Comparative Paper. Enterprise Resource Planning System (ERP)‚ also referred to as the traditional management system‚ was generated from the MRP or the Material Requirement Systems. Companies have utilized this system for well over 25 years. In its primary set up‚ the MRP stores data related to inventory control and production planning. The system is widespread with the use of one its
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The Electronic Library Customer relationship management in electronic environment Reza Jamali Asghar Moshabaki Hajar Aramoon Akbar Alimohammadi Article information: Downloaded by AIMST UNIVERSITY At 21:34 18 September 2014 (PT) To cite this document: Reza Jamali Asghar Moshabaki Hajar Aramoon Akbar Alimohammadi‚ (2013)‚"Customer relationship management in electronic environment"‚ The Electronic Library‚ Vol. 31 Iss 1 pp. 119 - 130 Permanent link to this document: http://dx.doi.org/10
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2012 CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY; A SURVEY IN THE SECTOR OF BANKING Assist. Prof. Dr. Duygu KOÇOĞLU* Sevcan KIRMACI Abstract In the centre of marketing activities today is the customer satisfaction. For the banks to be successful in the intensively competitive environment‚ they are bound to attach importance to customer satisfaction. The purpose of the present study is to reveal the relationship between the banks’ customer relationship management and the customer loyalty
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Project Proposal Project Information Project: | Customer Relationship Management | Project Time-frame: | December 2012 – February 2013 | Summary: | (Customer Relationship Management records the feedback of the client. ) | Background and Motivation What is the setting and history behind this project? Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands
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Proposals to improve competitive capacity through Customer Relationship Management implementation at Vietnam Airlines Introduction Since Vietnam joined the WTO‚ it has created conditions for the economy to grow at a high speed and brings many advantages as well as challenges for enterprises. The competition is intense in all markets‚ with features and new aspects. Transport services sector‚ especially air transport is not out of the general trend to Vietnam to implement its commitments
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November 2009‚ Pp.117-132 Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success. Customer relationship management (CRM) is a strategy that can
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2. What management‚ organization‚ and technology factors were responsible for Symantec’s difficulties in overhauling its ERP systems? Management‚ organization‚ and technology factors that responsible for Symantec’s difficulties in overhauling its ERP systems were: Management: -Customer relationship management • Since CRM is a strategy used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them‚ but Symantec seemed to be neglecting
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an acronym for customer relationship management‚ and the software products are designed to improving customer satisfaction. Broadly‚ a CRM provides software that allows a business to track customer relations‚ trends‚ and transactions that determine effectiveness of sales campaigns CRM is an acronym for customer relationship management‚ and the software products are designed to improving customer satisfaction. Broadly‚ a CRM provides software that allows a business to track customer relations‚ trends
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Research Procedure14-15 Reference List 16 CHAPTER 1 1.1 INTRODUCTION AND BACKGROUND Customer Relationship Management is part and parcel of every business organization and it is also one of the most important tools as businesses depends very much on customers for sustenance in the business world. Customers are the main source of income for any business organization. Customer Relationship Management is a form of business strategy which is used by many businesses as it enables the organization
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