"Ikea customer responsiveness" Essays and Research Papers

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    Ikea Case Study Analysis

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    IKEA- Case Study Political Risk Is the possibility that an unexpected and drastic change due to political forces will result in adverse circumstances for business operations. * 1998 the Russian Monetary policy finally collapsed-This caused a MACRO POLITICAL RISK for all companies operating in Russia‚ including foreign companies. * Due to this INTERNAL THREAT‚ all foreign companies left the country. IKEA also faced a political risk in Russia in terms of ORGANISED CRIME: Although developing

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    Customer Service

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    IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also affected their perception of the Otis brand. The quality of the answering services was inconsistent and also they had no direct stake in responding to the customers’ requests as fast as possible

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    penetration pricing enables IKEA to gain significant market share. Low prices are a result of large-quantity purchasing‚ low-cost logistics‚ store location in suburban areas and a DIY approach to marketing. IKEA also benefits from economies of scale and healthy supplier-firm relationships. IKEA enters into long-term contracts‚ provides leased equipment and technical support in exchange for exclusive‚ low-cost manufacturing from suppliers. For new markets‚ IKEA should retain its price-image

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    the mistakes IKEA made and the problems they had by entering the Russian market. But first there are several company related attributes to mention. IKEA is a company which is highly related to their Swedish tradition and origin as this is a basically part of their marketing strategy and corporate identity. Many people are connecting IKEA’s Swedish image with the way IKEA is communicating their product range: Cheap‚ easy and yet reliable and stylish. Because of these conditions given‚ IKEA is forced

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    Ikea Case Study on Marketing

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    University of Halmstad School of Business and Engineering Bachelor Degree A creation of competitive advantage by using differentiation of company’s strategy actions. The case study of IKEA Sweden with experiences on Chinese and French markets. Dissertation in Marketing Credit point level – 10 ( 15ECTS) Supervisor: Venilton Reinert Authors: Landry Capdevielle Min Li Paulina Nogal Halmstad‚ 23rd of May 2007 The table of contents Introduction............................................

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    IKEA Case Study Report Tarek Salam & Maximilien Abrezol Table of Content 1. Introduction 2 1.1. Ikea Company 2 1.2. Global Furniture Industry 4 1.2.1. World Furniture Industry’s Characteristics 4 1.2.2. World Industry Trends 5 1.2.3. Ikea’s main competitors 5 2. Question 1 8 3. Question 2 9 4. Question 3 10 5. Question 4 11 6. Outcomes 12 7. Bibliography 12 1. Introduction 1.1. Ikea Company Ingvar Kampard‚ Elmtaryd Agunnaryd is what the abbreviation IKEA stands

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    IKEA Brand Scorecard Final

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    - Brandscore Card - Introduction The brandscore card is an essential element used to evaluate the overall equity of a brand. The scorecard is an effective way to asses the unmet needs of the brands customers‚ it enables the brand to stay relevant and effective in the marketplace in a methodological manner. The scorecard should be able to fill any gaps that have developed within the brand’s approach to management and its strategic direction‚ as well as developing and maintaining a functional management

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    Will We Still Love Ikea?

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    1. Explain‚ in detail‚ the aspects of Ikea strategy that make it a Hybrid strategy Hybrid strategy becomes very important and more and more popular as global competition increases. Companies which are using this strategy are more able to adapt quickly to environmental changes and learn new skills and technologies. It helps to produce products with differentiated features or characteristics that customers’ value and provide these differentiated products at a low cost‚ compared to competitors’

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    Ikea Global Sourcing Challenge: Indian Rugs and Child Labor IKEA and Marianne Barner are facing a very challenging issue. Because they were blind sided by the child labor issues with their supplier‚ they had to scramble to respond to the issues in a quick and appropriate manner. IKEA sent a legal team to Geneva to seek input and advice from the International Labor Organization on how to deal with the problem and to find out more about the child labor issues. They also hired a third party agent

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    Ingvar Kamprad founded IKEA in the early 1950s and served as CEO until 1986. By the mid-1990s the company was the world’s largest specialized furniture retailer. Kamprad broke the mold of the traditional furniture maker and went outside of the Swedish furniture cartel. He built relationships with outside suppliers and forged a unique business model featuring exhibition retail displays highlighting a broad range of functional‚ affordable well-designed home furnishings that customers could purchase in flat

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