A Project Report On “Study of Customer Satisfaction for TATA Commercial Vehicles” Undertaken at Shree Ambica Auto Sales & Service (Authorised dealer of TATA Motors) COMMERCIAL VEHICLES INDUSTRY PROFILE The following are the main players in the Production of Commercial Vehicles in India: • Ashok Leyland Ltd. • Hindustan Motors Ltd. • Telco • Force Motors Ltd. (Previously known as Bajaj Tempo Ltd) • Eicher Motors Ltd. • Mahindra & Mahindra Ltd. • Swaraj Mazda Ltd. • Tata Motors SHREE
Premium Customer service Truck Customer
ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
Premium Bank Online banking
Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
Premium Microsoft Strategic planning Customer service
CUSTOMER SATISFACTION ON THE PRACTICES OF THE HOTELS/INNS AND RESORTS IN THE FIRST DISTRICT OF ILOCOS SUR A Thesis Proposal Presented to The Faculty of Graduate School University of Northern Philippines Vigan City In Partial Fulfillment of the Requirements for the Degree Master of Business Administration By: VIVENCIO C. PERALTA JR. 2011-2012 CHAPTER 1 THE PROBLEM Introduction Throughout history
Premium Customer Service system Service
CUSTOMER SATISFACTION FOR COLD DRINKS OF VARIOUS BRANDS __________________________________ QUANTITATIVE METHODS Submitted To:- Prof. Naval Bajpai Submitted by:- ACKNOWLEDGWMENT Before we get into the thick of the things we would like to add a few heartfelt words for the people who gave unending support right from the stage the idea of the research was conceived. We express our deep sense of gratitude & sincere thanks to those who have helped
Premium Coca-Cola Pepsi Soft drink
ABSTRACT This study was designed to assess the customer satisfaction in Loreland Farm Resort in terms of their service with their guests. This research aims to develop and enhance the service and avoid complaints in Loreland Farm Resort. It also aims to know the demographic profile of the respondents wherein they can identify the majority type of respondent (e.g. gender‚ age‚ location‚ occupation‚ reservation type and knowing the resort). The researchers provided questionnaires for the guests
Premium Customer Customer service Customer satisfaction
Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
Premium Bank Limited company
The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
Premium Sales Customer service Business terms
Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
Premium Bank Customer service Critical thinking
The Effectiveness of the Quality of Service by Gokana‚ Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective‚ it means it has an intended or expected outcome‚ or produces a deep‚ vivid
Premium Customer Customer service Effectiveness