123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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Introduction IKEA is a Swedish company which was founded in 1943 with its headquarter in Denmark. IKEA succeeded on its low cost strategy which is able to offer a wide range of stylish home furniture with good design and functional at competitive pricing. It carries a range of nearly 10‚000 products and is well known across the world. IKEA is also recognized as a socially responsible and environmental friendly company. Currently‚ there are 287 IKEA stores in 26 countries. In year 2011‚ IKEA has gained
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Case 1 IKEA: Design and Pricing Submitted by Roger Manning Prepared for Jeff Peterson BUSN 6110 Fall II‚ 2008 Webster University 10/14/2008 CERTIFICATE OF AUTHORSHIP: I certify that I am the author. I have cited all sources from which I used data‚ ideas‚ or words‚ either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. ______________________________________________ Signature
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A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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Derick McQuaide Ikea Case: Note on Marketing Strategy Framework Ikea’s differentiation strategy of offering high quality furniture at prices lower than competitors has led to its success as the top furniture retailer. They have designed their price reduction strategies in a way that makes it very difficult for competitors to copy furniture or business ideas and have a similar success rate. After reaching global sales of twelve billion dollars‚ Ikea was recognized as the top furniture retailer in
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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Management 1 | Assignment 2 | The purpose of this paper is to conduct a position analysis of the IKEA Corporation. It presents a profile of the company operations‚ identifies its strategic issues and challenges and analyses strategies which it has contributed to it gaining a competitive advantage. | | WORD COUNT: 3139 STUDENT ID | 8/26/2011 | | INTRODUCTION IKEA is a privately held‚ international home products company that designs and sells ready-to-assemble
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IKEA – Research Essay Introduction The purpose of this research essay is to update IKEA’s company status for the last six years‚ i.e. 2003 to 2009/2010. The IKEA vision “to create a better everyday life for the many people” is at the heart of its business‚ in collaboration with the IKEA business Idea “to offer a wide range of well designed‚ functional products at low prices.” IKEA‚ a Swedish home furnishings retailer‚ is known today as the world’s largest designer and retailer of inexpensive‚ functional
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
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1. Introduction The aim of this report is to analyze ‘IKEA’ as a company and produce a tactical plan. To make an evaluation on the international marketing activities of the IKEA through the use of various marketing techniques including PEST and SWOT analysis and will conduct critical analysis of the existing international marketing strategies and issues facing ‘IKEA’ and how they can enter into India and Indian market‚ and will discuss about possible recommendations and solutions that
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