Hilton Hotels: Brand Differentiation through Customer Relationship Management Background Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry‚ so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features
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* High employee turnover from stress Alternative of differentiation Pros * Highlights company strengths and niches * Attract target customers * Higher revenue per transaction * Lower cost because specialized inventory needs less space Cons * Alienate customers that can’t afford higher cost of product * Higher market risk because business is less diversified Alternative of using both low cost and differentiation Pros * More customer volume * More diversified
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DIFFERENTIATION – WHAT and HOW? A few decades ago the world of education was very exercised by the forerunner of differentiation which was called ‘mixed ability teaching’. Then people began to realise it was not just ability that could be “mixed’’ and that teachers had to cope with a plethora of differences: learning style‚ age‚ motivation‚ prior learning and experience‚ gender‚ specific learning difficulties such as dyslexia‚ and so on. Consequently the term ‘mixed ability’ began to be replaced
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IKEA Case Analysis MGT 589 Strategic Management 4/17/2014 MGT 589 Strategic Management Swapna Rajagopal Executive Summary IKEA is the world’s largest furniture retailer‚ offering affordable furniture catering to primarily young customers. After expanding by almost exponentially in the local Swedish market in the 1960’s‚ IKEA decided to pursue a strategy of internationalization to grow. Their goal was to achieve a turnover of SKr 19 billion by 1990 and possibly
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IKEA INVADES AMERICA What factors account for the success of IKEA? From the very first day of its business‚ IKEA had pursued a strategy of cost-leadership‚ today with huge catalogs of good looking products‚ that are also practical‚ maintaining the lower sell prices thanks to maximal company efficiency with savings in every directions‚ that translates in saving for the customer. IKEA creates its own huge international market “niche” positioning itself in the mass market‚ that allows IKEA
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company business? What are their product lines? IKEA is the biggest furniture retail company that offer variety type of design to its customer. The nature of IKEA business is Offering a wide range of well-designed‚ functional home furnishing products at prices so low that as many people as possible will be able to afford them. IKEA was the world’s largest furniture retailer ‚It sold inexpensive furniture of Scandinavian design. Considering that IKEA stores carry a product line of approximately 10
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perspective of IKEA International Group 10 6. International Marketing Objectives 11 7. Foreign Market Entry Strategy 11 8. Product/Service Mix Preparation 14 8.1 Product adaptation 14 8.2 Product publicity 15 8.3 Product price 15 8.4 New product development 16 8.5 Market expansion 16 8.6 Service Mix 16 9. Conclusion 17 Appendices 18 References 22 1. Executive Summary This report emphasizes on the analysis of the overseas expansion of the global brand named IKEA‚ who has
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IKEA CASE STUDY (Current Position‚ Value Chain Approach‚ Goes Forth) Word Count: 2‚884 IKEA is the world’s largest furniture retailer‚ specialising in selling stylish‚ inexpensive‚ self assembly Scandinavian design furniture‚ home accessories‚ kitchens and bathrooms in their retail stores around the world. Delivering good quality contemporary design furniture to the middle class consumer is not the only focus of the IKEA group; it also sells a lifestyle that customers around the world recognise
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IKEA Case Analysis IKEA has a distinct market segment in the home furnishing arena. It has created a niche market with innovative designs‚ quality‚ and low price structure. IKEA has employed the cost leadership and product differentiation strategies through low price structure and innovative designs‚ respectively. Additionally‚ the uniqueness of the disposable furniture concept allowed IKEA to capitalize on the first mover advantage (Harrison & Enz‚ 2005). Behavioral Customer Segmentation
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According to Echeat (2006)‚ the IKEA had more than 175 stores spread over 31 countries at the end of 2002 and worldwide sales of about 12.8 billion euros in 2004. During the IKEA financial year 2001-2002‚ a total of 60‚000 people are employed by IKEA worldwide and there are 323 million people visited IKEA stores around the world (Kronos‚ 2006). IKEA mission is to offer consumers good value for their money. The typical IKEA customer is young low to middle income family. IKEA success in the retail industry
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