1. How does IKEA generate customer loyalty? IKEA obtains customer loyalty by continuously maximizing customer value with greater customer benefits and less customer costs. First of all‚ it offers customers leading-edge Scandinavian design at extremely low prices. IKEA has grasped the attributes and benefits that their customers look for‚ which are high quality‚ fashionable design and convenience with low price. It can offer these because it adds the country of origin effect to its products‚ for
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CASE 3: IKEA PROBLEM STATEMENT: How could IKEA sustain and build competitive advantage to improve its profit margin and to expand its marketing coverage? ANALYSIS: The SWOT Analysis would be appropriate for this case because it analyzes the Strength to develop more; the Weakness to improve; Opportunities to grasp; and Threats to control. STRENGTH: IKEA’s greatest strength would be its innovative ways and ideas to get buyers to buy their furniture. Starting-off with their concept “democratic design”
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Julien Levesque June 17‚ 2010 MISM 2301 Sourcing Scenarios Case Questions Case 1: Outsourcing 1. Develop a table that captures the “pros” and “cons” of this corporate decision. Pros | Cons | Improved quality * Operational and management activities * Accurate record of transactions | Jeopardy of quality * Poor communication between suppliers * Testability * Qualifications of outsourcing company | Cost effective * Lowers cost service to the business |
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Questions: 1. What are the core competencies and end products of IKEA? How are they linked with each other? The core competencies of IKEA are the “assemble it yourself” products and the “space friendly packaging”. Because of this they save costs on employees. The employees are not needed to collect and build the furniture‚ because the costumers do this by them selfs. The end product of IKEA is high quality design furniture‚ and the in-house products that complete the interior. The core competencies
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be a good example. For IKEA‚ we can see any significant impact from the political environment. The next one will be the economical environment. During the economic recession‚ most people don’t want to spend too much. Customers will think twice before they pay for the product. IKEA have the advantage that the price is very reasonable for the general public. They can do so because their products are mainly made in China. So we think that there are positive impacts for IKEA during the low economy
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IKEA Invades America IKEA has definitely made great strides since coming to America in 1985. The case study points at many areas where idea has made huge impacts on the American furniture retail industry. Looking at Exhibit 1 you can see steady growth in sales‚ Exhibit 3 shows the United States as the third largest buyer of IKEA’s goods‚ Exhibit 4 shows the Unites States as having the second most number of IKEA outlets in the world and Exhibit 8 shows them as being 14 in sales in America. Looking
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Ikea Case Study 1) Ikea largely follows a standardization approach. Every IKEA market all over the world is similar. A typical IKEA market has a grocery store‚ a Swedish cuisine restaurant and a supervised play area for kids. This I’ve seen myself in Dubai too. The store is a self-service store. The product is taken home and assembled by the customer himself. IKEA produces its furniture or parts of the furniture in a particular few places and send them worldwide for sale. This approach leads to
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This is an organisational structure of the Service Office of IKEA Netherlands which is located in Amsterdam and has 150 employees. The managers of every IKEA store in the Netherlands report to the Service Office. The Service Office has as goal to support the management of all the IKEA stores in the Netherlands‚ it doesn’t have as a goal to check how the stores are being managed. At the Service Office the Retail Manager is the boss. The following managers report directly back to him:
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IKEA U.S. Penetration IKEA by American standards is a very unique store‚ and it is known around the world for its stylish‚ quality‚ and low-cost furniture and home furnishings. Based in Sweden‚ IKEA’s stores have a strategy of operational excellence in productions‚ supply chain operations and marketing. IKEA wants to penetrate the US market but the US market is a different market and IKEA would have to adapt to penetrate such a market. We will examine IKEA’s competitive advantages and look how
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Case 1 IKEA: Design and Pricing Submitted by Roger Manning Prepared for Jeff Peterson BUSN 6110 Fall II‚ 2008 Webster University 10/14/2008 CERTIFICATE OF AUTHORSHIP: I certify that I am the author. I have cited all sources from which I used data‚ ideas‚ or words‚ either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. ______________________________________________ Signature
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