AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
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Johnson‚ Gerry; Scholes‚ Kevan & Whittington‚ Richard & IKEA: how the Swedish retailer became a global cult brand Johnson‚ Gerry; Scholes‚ Kevan & Whittington‚ Richard &‚ (2008) "IKEA: how the Swedish retailer became a global cult brand" from Johnson‚ Gerry; Scholes‚ Kevan & Whittington‚ Richard &‚ Exploring corporate strategy : text & cases pp.708-711‚ Harlow: Financial Times Prentice Hall © Staff and students of Edinburgh Napier University are reminded that copyright subsists in this extract
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management 05/21/2012 IKEA Supply Chain Analysis Submitted in partial fulfillment of the requirements for the degree of Master of Business Administration Yanjing Ge Youyou Zhang Yi Xie Pengfei Zhao College of Business and Public Management Catalogue Abstract ...3 Introduction.3-4 IKEA Supply Chain Strategy..4-6 Supply Chain Management of IKEA..6-9 3.1. Supplier Management..6-7 3.2. Store Design.7-8 3.3. Warehouse Management..8-9 4. IKEA Supply Chain9-13 4.1. IKEA Supply Chain System.9-11
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1. How does Ikea generate customer loyalty? In marketing practice ‚ customer loyalty is defined as continuity of customers’ buying behavior . It refers to the dependence and recognition that customer received from products or services. The behavior that consumers adhere to have long-term purchase or use of the products or services to exhibited a high degree of trust and loyalty of the extent of the thoughts and emotions. It is a client of enterprise products in the long term evaluation competitive
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SOUTHEAST UNIVERSITY A summary of the case study: IKEA invades America Submitted to: Nazmus Sadekin Lecturer‚ Dept. of Economics‚ Southeast University Submitted by: Tasnuva Amreen Khan - 2011020106012 (Group Leader) Sayeed ahmed Khan - 2011020106023 (Group coordinator) Amit Roy - 2011020106027 Ferdousy Rahman - 2011020106021 Md. Anis Uzzaman - 2011020106016
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consumers strategy cannot help IKEA achieve that aim. The reasons are that Scandinavian design and style is just a niche‚ that the market segmentation is narrow and that the target consumers are also just a small portion of the mass furniture buyers. These 3 aspects cannot help IKEA appeal broader consumers. So we need to reevaluate and redesign the three aspects. We can introduce more popular product and style‚ increase target market size and consumers size to help IKEA realize its aim. IKEA’s
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STRATEGIC ANALYSIS OF IKEA POLITICAL-Foreign investment restrictions-Companies as charity for tax avoidance-VAT increase to 20%-Globalization has eased import rules.-Government regulation climate change act 2008) | Ref13119 | ECONOMICAL-Economic crisis in North America.-Rising raw material and transport cost in 2009-Low spending power due to recession.-Recession in Russia-High import tax in japan | Ref2‚34677 | SOCIAL-Requirements on wood supplier-Brand image-Does not accept child labour-Women
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IKEA is a well-known global brand with hundreds of stores across the world. In order to improve performance‚ it must assess its external and competitive environment. This will reveal the key opportunities it can take advantage of and the threats it must deal with. IKEA responds to both internal and external issues in a proactive and dynamic manner by using its strengths and reducing its weaknesses. Through this‚ IKEA is able to generate the strong growth it needs to retain a strong identity in the
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IKEA 1. A firm advantage of IKEA is they have a dedicated supplier network so they are able to offer quality furniture at low prices. IKEA reaps huge economies of scale from the size of its stores and the big production runs necessary to stock them since the same furniture is sold all over the world. Since IKEA saves‚ they are able to match their rivals on quality and still manage to undercut their furniture by 30 percent. A country advantage is they have more than 2‚300 suppliers in 67 countries
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Journal of Business Research 58 (2005) 1251 – 1260 Information technology at IKEA: an ‘‘open sesame’’ solution or just another type of facility? Enrico Baraldia‚*‚ Alexandra Waluszewskib‚1 a Department of Business Studies‚ Uppsala University‚ Box 513‚ SE-751 20 Uppsala‚ Sweden Department of Business Studies‚ Uppsala University‚ Box 513‚ SE-751 20 Uppsala‚ Sweden b Received 15 March 2002; received in revised form 4 January 2003; accepted 15 May 2003 Abstract Information technology
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