oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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Government. However‚ that could not earn the faith of the public. Thus‚ in our case‚ this aspect is still remaining uncared. The astute investors could have identified the need of assistance in such situation in many countries. The effort of our new service oriented firm Safejourney is to care these aspects. The purpose of this plan is to analyze the strategic and situational aspect of the firm and focus market product‚ marketing mix and thereby project a detailed marketing plan of the firm
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1.1. Background of the study Service is an intangible commodity. Service sector plays an important role for society’s welfare. Service sector includes educational service‚ medical service‚ transportation service‚ recreation service‚ public service‚ security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information
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“SystemX Inc.called off its acquisition of SoftGuide Knowledge Consultants‚ Friday‚ saying that 1 Billion was too high a price.” (SoftGuide has a considerable market share in Training and Development services and would therefore help SystemX to diversify and expand its range of services to customers.) “Although SystemX officials would not comment further‚ several observers said that problems discovered at SoftGuide probably lay behind the decision…. The article said that SystemX feared
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and the basis for the success and recognized service quality of the Four Seasons hotel chain. The hotel chain founded in 1961 comprising of one modest motor hotel property in downtown Toronto is now the world ’s leading operator of luxury hotels and currently manages 74 properties within exceptional cities and resort destinations in 31 countries. It’s dedication to its customers and employees of offering the highest standards when delivering their service has made it the benchmark in luxury hotels
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of customers’ e-service quality perception‚ satisfaction and intention Godwin J. Udo ∗ ‚ Kallol K. Bagchi 1 ‚ Peeter J. Kirs 2 College of Business Administration‚ University of Texas at El Paso‚ 500 University Avenue‚ El Paso‚ TX 79968‚ USA a r t i c l e Article history: Available online xxx i n f o a b s t r a c t This study examines the dimensions of web service quality based on e-customer’s‚ expectations and perceptions. We develop operationalized web service quality constructs‚ and
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the service quality. The Importance of Training Towards Hospitality Staffs In Order To Enhance The Service Quality. 1.1. Study background There are many ways researchers define service quality. Taylor and Cronin (1994) view service quality as a form of attitude representing a long run overall evaluation. Roest and Pieters (1997) define service quality‚ as a relativistic and cognitive discrepancy between experiences based norms and performances concerning service benefits. Service quality is related
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time communicating internally and with the outside world. Quality of service is used to make sure the priority of VoIP takes place over other types of traffic that are normally found in background traffic on a network. In order to effectively manage your networks bandwidth when VoIP traffic is being sent and received on a network it is important to pick a proper codec for your VoIP transmissions which allows you to pick high or low quality codec’s with different bit sizes that use less bandwidth
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Technology’s Impact on the Gaps Model of Service Quality Mary Jo Bitner W. P. Carey School of Business Arizona State University Valarie A. Zeithaml Kenan-Flagler School of Business University of North Carolina Dwayne D. Gremler College of Business Administration Bowling Green State University This chapter presents a foundational framework for service science – the Gaps Model of Service Quality. For over two decades the model has been used across industries and worldwide to help
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recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*‚ LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University‚ 221 Burwood Highway‚ Burwood‚ Victoria 3125‚ Australia 2 Ohio State University‚ 266 Campbell Hall‚ 1787 Neil Avenue‚ Columbus‚ OH 43210‚ USA ABSTRACT Self-service technologies are shaping the future of consumer behaviour‚ yet consumers often experience service failure in this context. This conceptual paper focuses on self-service technology failure and recovery. A
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