2/3/2010 CHAPTER 5 Product and Service Strategy and Brand Management Slide 5-1 AFTER READING THIS CHAPTER YOU SHOULD BE ABLE TO: 1. Explain the offering concept and offering mix portfolio. 2. Describe how the marketing manager modifies the offering mix. 3. Identify and describe the stages in the new-offering development process. 4. Identify and describe the stages in the product life cycle. Slide 5-2 1 2/3/2010 AFTER READING THIS CHAPTER YOU SHOULD BE ABLE TO: 5. Explain the
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People and Services Marketing ’People ’ as part of the marketing mix People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment‚ and aspects of the customer experience are altered to meet the ’individual needs ’ of the person consuming it. Most of us can think of a situation where the personal service offered by individuals has made or tainted a tour‚ vacation or restaurant meal. Remember‚ people buy from people that they like
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pontential consumers how they can have the foods they want and also the foods they need‚ at a low price. Most food ads either go with cheap prices or instant meals. We have a desire to fulfill this need for food but most of us do not really want to invest hours into preparing a meal. 1. Explain how adjusting the customer service level could improve a marketing mix. Illustrate. Basically the marketing mix is the 4 P’s‚ place‚ price‚ production (product) and promotion but without customer service or the
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Bangor Business School 2011/12 Assignment for the ABS 4832 Marketing Financial Services Module 1. Assessment Weight: 40% of total weighting 2. Deadlines: Date set Monday‚ 29th January 2013 Date submitted Tuesday‚ 22nd February 2013 Date returned Friday‚ 18th March 2013 3. Aims and Objectives The purpose of this assignment is for you to demonstrate an applied
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CHAPTER 4 PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services
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’Id rather be a senator than a member of the house of representatives’ Both houses need each other in order to function as they are both part of the legislative branch of government however there are many arguments to suggest that senate is more prestigious that the house of representatives. American citizens see a lot more pride in their senator as they represent the entire state not just a small region within it. For example Representative Joe Baca represents a single congressional region
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MARKETING RRESEARCH Marketing Research plays a very significant role in identifying the needs of customers and meeting them in best possible way. The main task of Marketing Research is systematic gathering and analysis of information. It can be defined as "the function that links the consumers‚ customers‚ and public to the marketer through information — information used to identify and define marketing opportunities and problems; generate‚ refine‚ and evaluate marketing actions; monitor marketing
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Question 1 Introduction Market segmentation is a market orientated approach of identifying and satisfying the diverse needs of consumers. The total market is divided into similar segments of people who have similar needs‚ it can be referred to as an approach that subdivides a market along some commonalities or kingship (i.e.) the members of a market segment share something in common. Because Spar falls under the South African food market‚ their approach would be to satisfy the Segmentation
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children and we take that responsibility very seriously. I’d like you to be aware that one of our most popular products‚ has recently been clustered with the field of magnetic toys that pose a risk to children. A full understanding of the quality and composition of toys will help our customers make an informed decision in regards to the safety of this product. According to the Consumer Product Safety Commission‚ numerous children have been seriously injured after swallowing magnetic toy components
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Assess the care for sentencing mentally disordered offenders to prison rather than a forensic psychiatric hospital setting. The 19th Century saw many efforts to remove mentally ill offenders from the prison system. Bethlam Hospital in London opened a new wing for the criminal offenders who were diagnosed with a mental illness. Shortly after‚ Broadmoor hospital was opened. However‚ this did not end the detention of the mentally ill offenders in prison; although more special provision was being
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