INTRODUCTION I currently work in the Education sector‚ working in a Customer Service role as Supervisor to a team of 2 job sharers. One is leaving on completion of his Masters to join a government body (I have not included him in the study)‚ but in order for the team to be successful and efficient I would like to develop knowledge and skills to identify development needs and planning for achievement. Acquiring these newly acquired skills will enable me to plan for the new member of the
Premium Learning Management SWOT analysis
Resource Practice Developing Yourself as an Effective Practitioner Assessment – 3DEP Student: Michelle Green Due Date: 16 December 2014 Contents 1. Activity A Summary of the CIPD HR Profession Map Activities and Knowledge specified within 1 professional band 2. Activity B Report on how HR practioner should ensure service they provide is timely and effective: Understanding customer needs Effective communicating Effective service delivery 3. Activity C
Premium Management Customer The Key
DEVELOPING YOURSELF AS A TEAM LEADER I work for Gestamp Tallent Ltd‚ a company that specialises in the design‚ development and manufacture of body parts and chassis for the global automotive industry. We supply some of the biggest names in the industry‚ Bentley‚ BMW‚ Ford‚ Jaguar‚ Land Rover‚ Porsche and Toyota to name but a few. I am currently covering a Zone Leader role‚ with a team of 10‚ and I report directly to the Shift and Production Managers. As Zone Leader‚ I have to fulfil many different
Premium Problem solving Problem Automotive industry
Developing Yourself as an Effective Human Resources Practitioner Activity 2 2.1 – Customer Needs As a Human resource practitioner it involves giving customers a service which is professional and helpful towards the customer whether it is an internal customer or an external customer. Both require you to give them a good service. Customers and their needs * Managers – May need reports‚ such as information on how many holidays every employee has taken so far this year‚ or how many days
Premium Customer Communication Human resources
Developing yourself as an effective HR/L&D practitioner. Assignment 1 My current role is that of Expertise Trainer for Pets At Home. This mainly entails the roll out of 6 subject courses to our colleagues along with writing and updating the information we deliver. I also have a large involvement with the electronic learning system‚ and I work with both manufacturers and different departments within the business to ensure our colleagues have access to up to date product training. To be effective
Premium Psychology Skill Learning
Title: Developing yourself as an effective human resource practitioner. Introduction: Findings: The CIPD profession map is a tool used to support the profession as a whole to develop products and services‚ yet it also accelerates the professional development of individuals. The map was created and is used by individuals and organisations; it’s a vital resource if you are working or connected in the HR profession. Whatever sector and/or size of an organisation the professional map is a great help
Premium Human resource management Communication Management
management (ILM) project‚ the problems associated with implementing the project and possible ways to overcome these issues. In the main body of the report I will give an account of the years leading up to the implementation of the ILM project. This is an important factor as the industry was in a recession at the time and it is necessary to see how EMC was able to put itself in a position to take on such a large‚ time consuming and costly project. In the interventions section I will explain ILM and
Premium Change management Project management Management
Curtin University Graduate Certificate in Project Management Assignment 2 – INDIVIDUAL ANALYSIS: ASSESSING AND DEVELOPING YOURSELF AS A MANAGER Lecturer: Maureen Boland Student Name: Andrezza Fulfaro Ferreira Student Number: 17104096 Due day: 14 October 2013 Word Count: 2‚712 (excluding appendices) Table of Contents Cover page 1 Table of Contents2 Introduction 3 Self-assessment tasks3 Overview of relevant literature5 4.0 Applications and limitations7 5.0 Conclusions8 6
Premium Leadership Organizational studies
ILM LEVEL 3 Award in first line management M3.01 Solving Problems and Making Decisions by Donna Sullivan Hull Training 2012 Table of Contents Context of assignment 2 The description of the problem 3 Analysis of the problem 4 Resolution of the problem 5 Implementation and communication of the solution 6 Appendix 7 Background: I work for the City Health Care Partnership within the Primary Care Medical Services‚ I work for 4 different GP practices as the Data Quality
Premium Patient
ILM Project Award in First Line Management The level of wasted stock from the pick & mix counter. Background The …… is an award winning visitor attraction in the UK . However is also and indeed primarily a conservation and educational charity which aims to entertain and educate visitors on the plight of the…….. The…..houses one of the finest …………. Onsite there is also a major research‚ breeding and conservation programmes‚ which work alongside similar charities worldwide. Role
Premium Sales Waste Mix