NVQ Information Advice and Guidance ASSESSOR QUESTIONS UNIT 13 – Enable Advice and Guidance Clients to Access Referral Opportunities |Question |Reference |Answer |Evidence Available | |Element 13.1 – Identify options for referral
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P5. Social Implications Change Customer perspective When changing the customer perspective involves with e-commerce sites‚ the media would warn the customers about e-commerce websites and online shopping‚ which is big issue. This is done by exploring scary stories about damagers with the e-commerce site‚ also stories about people who experience bad service with online shopping. Then showing the customer that they could becoming a next victim of their PC being harm and also there information in
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Unit 54.. Duty Of Care 1.1 Within my work role I have a duty of care to ensure that‚ myself and the students are taking reasonable care in and around the setting to enable them to avoid injury to one another and / or making any damage to the work setting which could conclude in an injury. As well as this I have a duty of care to watch over the students for example during individual work‚ and making sure they are all treating each other as equals‚ that they are listening to each other and are all
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2. Communicate Effectively at the Direct Leadership Level: L301 a. Standards 1. Develop effective communication skills by- a. Defining communication‚ b. Identifying the principles of interpersonal transactional communication‚ and c. Identifying the relationship between listening and effective oral communication. 2. Communication Definition i. Webster’s dictionary definition of communicate is “to make known; disclose‚ to manifest‚ to transmit to others‚ to express oneself effectively.” It defines
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SUBMISSION COVER SHEET This cover sheet must preface every assessment submission‚ for all assessments being carried out by the centre or through the ILM Assessment service. It is a regulatory requirement that every assessment submission is authenticated as the work of the named learner. Hence any submission not carrying this cover sheet will not be verified. Centre name Awbery Management Centre Ltd Centre number R25024 Learner name John Patrick Leonard Grew Learner registration number
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QCF Level 5 Leadership in Health & Social Care and CYPS Unit 1: Use and develop systems that promote communication THIS WORKSHEET IS NOT TO BE COMPLETED IF YOU HAVE COMPLETED THE KNOWLEDGE TEST FOR THIS UNIT! 1. Talk about all the different groups of people that you have to communicate with in your line of work. Discuss the different ways that you communicate with them*‚ how you ensure confidentiality (if necessary) and how you ensure that the methods you use are suitable for their particular needs
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also believe the mentor’s role is to be there to rationalise and support the mentee with any relapses they may encounter and to positively encourage the mentee to move forward and together achieve the mentee’s agreed learning outcomes. Question 3. A good mentor should to not only be able to build rapport quickly and relax their mentee but also ensure that they are always empathetic and non-judgmental. They should always attempt to repress their own righting instinct and allow the mentee to help
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Unit 10 Learning Outcome 1 – Know the different types of Schools in the education sector. 1.1/1.2 Identify the different types of state and independent schools and describe their characteristics and list the types of schools and who controls them/funds them. Children education in England is normally divided into separate stages. They begin with primary education at the age of five and this usually last until they are eleven. Then they move into secondary school‚ they then stay until they reach
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12AB3 Kabir Hussain Authorised Users Only 12AB3 BTEC NATIONAL DIPLOMA LEVEL 3 Date issued: September 2012 Date work is to be handed in: December 2012 Context Page Introduction: 3 P1 3 P2
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a)Review the way in which‚ in your own workplace‚ the systems‚ policies and procedures for communicating information on health and safety comply with legislations. In order for health and safety policies to be effective‚ it is vital that the employer promoted good awareness by using different types of communication such as written‚ graphics and verbal. The Health and Safety Information for Employees Regulations 1989 (HSIER) puts a duty on all employers which is to display an approved health and safety
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