Stuart Pringle Nexus Rail ILM Level 3 M3:02 Understanding Change in the Workplace M3:03 Planning Change in the Workplace M3:04 Achieving Objectives through Time Management Word Count: 2408 By submitting this assignment on I confirm that this assignment is my own work. Stuart K Pringle Please attach this as a front cover to your assignment and then Email to: assignments@amacusltd.co.uk “I am writing this report for the attention of my Line Manager
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and the data will only be held until the results have been analysed and then destroyed in accordance with the Data Protection Act 1998. Demographic Information Age: ____ Gender: Male □ Female □ Place of Work: Learning Disability Service □ Mental Health □ Other: __________________________________ Yeas of Experience: ____ Amount of experience working with individuals who exhibit behaviours that challenge: 1 2 3 4 5 None Some A
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REFLECTIVE REVIEW M2.20 Managing yourself Word Count: 1237 Know how to manage yourself and your time in line with team and organisational goals Three strengths I believe I have as a team leader are:- • Expert knowledge I have worked in the Machine Shop for 15 years now and during that time I have amassed a lot of knowledge regarding the people‚ the products‚ the machines and the processes. I have been involved in a number of these processes and projects and also learned CNC programming
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Dist. 3‚ HCM City Tel: 08. 3827 4769 Fax: 08. 3827 7822 Email: giobac_hcr@yahoo.com On the 24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with
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Assignment 2 Managing Stress and Conflict in the Organisation Task 1 Understand the effectiveness of own organisation in dealing with workplace stress and conflict Stress is a part of everyday life and as such is a part of all organisations. Cole in his 2004 book ‘Management Theory and Practice’ describes stress as: The adverse psychological and physical reactions that occurs in individuals as a result of their being unable to cope with the demands being made of them. (p.382) It is estimated
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impact of Change-related Incidents upon service quality‚ and consequently to improve the day-to-day operations of the organisation. In this report I have outline EMC’s main reasons for implementing the Information lifecycle management (ILM) project‚ the problems associated with implementing the project and possible ways to overcome these issues. In the main body of the report I will give an account of the years leading up to the implementation of the ILM project. This is an important factor as
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Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them
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