Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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The World of Customer Service The World of Customer Service Allison Fey Kaplan University AB221:01 Professor McDermott November 12‚ 2012 The World of Customer Service The customer throws a product on the counter and says‚ “I want my money back now” and “I won’t do business with you again”. This is probably a misunderstanding about the store’s return policy. In this situation‚ it’s best to regain composure and take charge of the situation. In the customer service world‚ representatives
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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Customer Service Recommendations Report Executive summary The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World. It should be noted that performance management has not been carried out so far this financial year which has no doubt prompted‚ at least in part‚ this investigation and the following report. The first quarter data of the 2012 financial and all data available pertaining to customer service operations will be considered.
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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The Effectiveness of the Quality of Service by Gokana‚ Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective‚ it means it has an intended or expected outcome‚ or produces a deep‚ vivid
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for Principles of Marketing Fall 2010-2011 Semester Title of the Assignment: “Managing Profitable Customer Relationships and Partnering to build Customer Relationship – A study on “Partex Group” Topics to be covered: 1. Acknowledgement 2. Letter of Transmittal 3. Company Overview (Background‚ Mission & Vision) 4. List of Market Offerings (Product & Services of the organization with Sizes and Prices) 5. Practice of Marketing Concepts
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Definition of Customer Service If you are high tech‚ a company in a traditional industry‚ a non-profit‚ a government agency‚ or in the hospitality industry‚ you can create passionate customer loyalty using the following definition. “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient‚ fair‚ cost effective‚ and humanly satisfying and pleasurable manner possible.” Customer service
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1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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