Southwest Airlines: SWOT Analysis Mollika Thaing‚ Khoa Tran‚ Tonielia Thomas‚ Hiwot Tesfaye‚ Kai Spear Mgmt. Prin. & Org. Behavior Professor Leon Prieto 11/18/2013 Southwest Airlines’ Description Southwest Airlines was introduced in Texas on June 18‚ 1971 with three Boeing 737 airplanes and only serving three cities of Texas which included Houston‚ Dallas and San Antonio. The company came a long way since 1971; today Southwest Airlines has 537 Boeing 737 airplanes and serving 68
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is available at http://www.emerald-library.com Journal of Management Development 19‚6 456 The story of Singapore Airlines and the Singapore Girl Deputy Head of Department/Group Head‚ Republic of Singapore Air Force‚ Singapore Keywords Airlines‚ Singapore‚ Brands‚ Differentiation‚ Strategy‚ Service quality Abstract Maps the strategic 50-year journey of Singapore Airlines (SIA) to identify the underlying factors that account for its extraordinary success and world-class stature. Both longitudinal
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Executive Summary Porter Airlines‚ a short-haul commercial airliner established in 2002‚ have enjoyed significant and steady growth since inception. The concern now is to devise a solution that will allow Porter to continue its controlled expansion strategy‚ as it has been so successful and integral to the growth of the company over the past several years. Situation Analysis Porter Airlines operates in a fiercely competitive airline industry‚ where competitors compete based on price‚ service‚ and
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AEA 11‚5 9‚4 8‚3 TK 26‚6 35‚3 29‚9 2009 AEA -5‚8 -4‚2 -4‚5 TK 15‚8 15‚2 19‚0 2010 PAX Middle East 2007 4‚1 4‚2 5‚1 15‚5 11‚6 13‚8 -1‚7 3‚0 1‚2 12‚3 19‚7 24‚3 AEA TK AEA TK 2008 2009 AEA TK 2010 PAX Source: AEA= Association of European Airlines (Scheduled Traffic) AEA 7‚6 12‚6 6‚1 14‚0 13‚6 15‚7 8‚2 0‚8 3‚8 TK ASK 2‚7 0‚0 2‚6 8‚9 1H’11 22‚0 17‚4 AEA RPK AEA TK AEA -10 20 9‚9 11‚8 9‚2 30 11‚7 17‚4 18‚0 50 ASK 1H’11 RPK 9‚0 10‚4 9‚1 10 20 30 -10 0
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2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed to uncover identifiable gaps between services provided (including the quality of service) and customer expectations. 4. Must
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Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time‚ everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through our
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Topic: Flight Patterns by Sherman Alexie (265) The story‚ “Flight Pattern” written by Sherman Alexie portrayed how humanity always paint people the way they want them to be and targets groups to be prejudice. It does not matter who you are‚ where you are‚ what you are‚ it is a regular practice. The stereotypes‚ racism‚ sexism‚ and social expectations were introduced throughout the journey of the main character‚ William‚ “a little brown guy” in the story. The story took place a year after the
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THE CITY TIMES New study shows link between violent video games and teens’ behavior. A five-year study on the way violent video games affect teenagers’ behavior has concluded that teenagers who play more than 10 hours of violent video games a week are more likely to get into trouble at home and at school than those students who play fewer or no hours of violent video games.Some scientists are cautious about these findings.however‚saying that violent video games are not the only factor that causes
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Newspapers and print media have experienced increasing difficulty due to the shift in the way people consume information. According the Pew Research Center‚ 55% of New York Times readers read the Times on a phone or a computer. That trend holds true across the industry with 2012 numbers showing that over half of Americans consume news online‚ while only 29% claimed to have read a newspaper in the last day (See Exhibit 1). Declining print readership means fewer advertisers and declining price-leverage
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Martin Scorsese’s latest film‚ Gangs of New York is a failed anti-war film. It is 165 minutes of some of the most violent footage ever seen in a film intended for mainstream entertainment. As a fan of Scorsese’s‚ I have to say that even the brutality of Good Fellas could not have prepared me for the assault that is the experience of watching this film. Even leaving aside the violence‚ I admit that I am mystified by all the hoopla surrounding Gangs of New York. Leonardo Di Caprio only slightly adapts
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