chain’s charming blend of low prices‚ tasty treats‚ and laid-back but enthusiastic customer service. Shopping at Trader Joe’s is less a chore than it is immersion into another culture. In keeping with its whimsical faux-nautical theme‚ crew members and managers wear loud tropical-print shirts. Chalkboards around every corner unabashedly announce slogans such as‚ “You don’t have to join a club‚ carry a card‚ or clip coupons to get a good deal.” “When you look at food retailers‚” says Richard George‚ professor
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Gujarat University‚ Ahmedabad – MBA Programme Details of the Courses Offered Annexure E Course Code: C101 Economics for Managers (EFM) 1. Course Objective This course is designed to impart knowledge of the concepts and principles of Economics‚ which govern the functioning of a firm/organisation under different market conditions. It further aims at enhancing the understanding capabilities of students about macro–economic principles and decision making by business and government. 2. Course Duration
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Listening and communicating Communication Approach • Communication takes place only when a message sent by one person has been receveid and undertstood by another person Reasons Managers Communicate • Pass on and receive information • Establish and maitain relationships • Tell people what they are expected to do and help them learn • Give feedback and crticism • Encourage‚ motivate and influence • Help others solve problems and develop actions plans • Work with others to come up with new ideas
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retail store lies with the store manager. The store manager has to play a dual role in retail environment. On one hand he is responsible for the various members of the staff and team who report to him and enable the smooth functioning of the day‐to‐day operations of the store. On the other hand he also has to ensure that the policies and the guidelines as laid down by the management‚ are adhered to by the store and all employees within the store .typically‚ the store manager is responsible for all the
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Professor‚ OB & HRM IMT‚ Nagpur Introduction: The case revolves around these three individuals‚ Prashant Lakhera (senior analyst at Credit Rating Agency Limited)‚ Gagan Vedi (analyst at Construction Development Board) and Deepak Ghosh (project manager at CDB) who had to finish a credit rating report by December 27‚ 2006 for their client‚ Continent Construction Limited. The objective of CDB is to provide a forum for all parties involved in construction and CRB deals in providing investment information
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Hotel Management . . . . . . . . . . . . . . CONTENTS Pages CHAPTER 1 - PROBITY REQUIREMENTS Introduction Code of Conduct Conflict of Interest Acceptance of Advantages and Entertainment Handling of Confidential Information Handling of Hotel Guests Enhancing Ethical Awareness 2 2 3 4 5 5 6 防 best practices貪 錦 囊 CHAPTER 2 - PROCUREMENT PRACTICES Introduction Basic Checks and Balances List of Suppliers / Service Providers Purchase Requisitions Quotations Evaluation and Handling of Samples
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Dr. sc. Jasmina Gržinić Assistant Professor Department of Economics and Tourism «Dr. Mijo Mirkovic» University Jurja Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important
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rP os t KEL019 SUNIL CHOPRA Excel Logistics Services Background op yo “The quality of our performance has improved significantly‚ but stores continue to complain about our deliveries‚” said John Margolis‚ general manager of the Springfield Warehousing and Distribution Center (WDC) run by Excel Logistics Services. Margolis looked at the customer satisfaction survey for the fourth quarter of the previous year. “At this point‚ it is becoming increasingly difficult for us to make
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I. How Do Businesses Compete? （Q1‚Q2) 1. Business strategies are primarily concerned with allocating resources across functional activities and product-markets to give the unit a sustainable advantage over its competitors. 2. The unit’s core competencies and resources‚ together with the customer and competitive characteristics of its industry‚ determine the viability of any particular competitive strategy. 3. Most SBUs pursue a single competitive strategy—one that best fits their market environments
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c. Escalate this matter to top management to seek justice d. Resign to the decision and look for a job else where 2. Post-merger of two automobilecompanies‚ thousands of employees wereexpected to lose their jobs. You are the Industrial Relations Manager of the company‚ and you were instructed to convey to theworkmen the decision of the management. How will you convey the message? a. Tell them about the poor upcoming economic scenario and tell them you have
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