International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to
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hypothesis that over time there is consumers’ movement from thinking toward feeling. Also‚ Vaughn believes that high and low involvement (the vertical side of the matrix) is also a continuum‚ proposing that high involvement can decay to relatively low involvement over time. Vaughn developed a planning model by pulling together the major theories of consumer behavior and advertising to make the FCB Grid. Vaughn (1980) reviewed four traditional theories of advertising effectiveness from which effects
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I. Introduction 1. Problem Statement A number of papers have discussed about the factors that influence a consumer’s brand loyalty‚ such as "An empirical model for brand loyalty measurement" (Punniyamoorthy‚ M and Prasanna Mohan Raj‚ 2007)‚ or “The relation between Brand Loyalty‚ Product Involvement and Information Search” (Ai Lin Lim‚ 1999). Although both of the researches mentioned above reached some conclusions about their topics‚ it is our initial assumption that these conclusions will be
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Direct to consumer advertising has been a huge discussion for many years with physicians‚ without any research justifying who is right in this argument. Direct to consumer advertising to me is divided into two sections‚ the pro & anti. There are things that both sides present to the defense such as the difference between awareness and misleading information. The pros side has pride that the DCTA’s usefulness is bringing awareness‚ whether it is through awareness of certain side effects or disorders
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CUSTOMER LOYALTY EFFECT ON FAST FOOD BRAND RETENTION 1.0 Background of Research 2.1 Problem Statement Based on the analysis from Euromonitor International (2010)‚ the report indicated that consumer spending on food has increased over the years‚ from RM 32‚317.8 million (2005) to RM 44.121.5 million (2010). According to Abdul Rehman Muhammad‚ Zia-ur-Rehman and Dr. Waheed Akhtar (n.d.)‚ creating loyalty about any brand and to retain customers is an essential and crucial element and
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The Negative Impact of Advertising to Children As citizens in the modern world‚ we are used to being bombarded with over 3‚000 advertisements over the course of our day (American Academy of Pediatrics‚ 2006). Advertisements are so common that we often do not realize we are viewing them. Originally‚ an advertisement was a way to reach the world. In the early days of television‚ the programming had to be entertaining for many demographics‚ because there were only a few channels that targeted a mass
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IMPACT OF SOCIAL ADVERTISING IN INDIA [1]J.Sindhuja‚ [2]K.Parthiban SCHOOL OF MANAGEMANT SASTRA UNIVERSITY THANJAVUR Social Advertising is the first form of advertising that systematically leverages historically "offline" dynamics‚ such as peer-pressure‚ friend recommendations‚ and other forms of social influence. Social media has the power to transform a campaign into a religion. Social Advertising is the media message designed to educate or motivate the Indians to engage in voluntarily social
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PAMANTASAN NG LUNGSOD NG MAYNILA (University of the City of Manila) Gen. Luna Street‚ Intramuros‚ Manila College of Mass Communication BACHELOR OF MASS COMMUNICATION Impact of advertisements on Consumer’s Choice Submitted by: Dawn T. Recolizado Elmira Joyce D. Paug Renee Mae Bonifacio Aaren L. Mendoza Submitted to: Ms. Evelyn Sebastian 2/09/2013 Chapter I • Introduction • Background of the Study • Statement of
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*BEST PRACTICE: Customer *loyalty _The limited number of business contacts‚ the difficulty of recruiting new business customers and the cost of some business products or services all mean that maintaining customer loyalty is key to B2B marketing success. Sara Goodwins looks at some popular approaches to this problem_ Is it easier and less expensive to sell to existing customers than to find new ones? Of course it is. In the B2B arena‚ however‚ sales cycles are longer. If customers are not to
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Write an essay in which you analyze the effects of propaganda on today’s society. You may want to discuss how propaganda sways public opinion. You would want to use specific examples of propaganda and discuss in detail how your example specifically is used to sway public opinion. People that watch T.V‚ read magazines or newspapers are most likely to be affected by propaganda. Propaganda is an idea used by companies‚ organizations‚ and individuals to sway people into something they want them to
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