THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
Premium Customer service Customer
Australian Journal of Business and Management Research Vol.1 No.4 [108-116] | July-2011 CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE R. A. GBADEYAN (Corresponding author) BSc‚ MBA(Zaria) MSc‚ Ph.D(Ilorin) Institute of Public Administration and Management (IPAM)‚ Department of Business Administration‚ University of Sierra Leone‚ A. J. Momoh Street Tower Hill‚ Freetown‚ Sierra Leone. Email: drgbadeyan@hotmail.com(Corresponding) timigbade@yahoo
Premium Bank
BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
Premium Telecommunication Telecommunications Customer service
ABSTRACT Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy‚ increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So for his companies
Premium Human resource management Business intelligence Capability Maturity Model
in Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several
Premium Customer Customer service Sales
Professional work in public child welfare is one of the most difficult‚ psychologically demanding‚ publicly scrutinized‚ but important jobs in the service of children and families in need in Georgia. Professionals in public child welfare (CW) are charged not only with providing critical and needed services to children and families‚ but also with assisting in the process of making life altering decisions for involuntary clients (e.g.‚ removing children from their families‚ foster care placement
Premium Employment Foster care Profession
Four Characteristic of Good Customer Service By Good customer service is what every company strives for when you talk about customer service. But what is really good customer service in general‚ honestly speaking. Today I would like to share with you‚ what I think is good customer service that I have come across in my everyday life. Now you’re probably wondering what I’m talking about‚ in simple terms; its taking care of the customer through empathy. When I work on
Premium Customer Customer service Good
Research Question: What role does teacher recruitment and retention play in creating student achievement in urban schools? What keeps teachers in the classroom‚ while others flee to “greener pastures?” What can we do to increase the holding power of the educational arena? The answers to these questions are unclear and multi-faceted. Creating a stable teaching force in the American public school systems is urgent and requires immediate attention. High turnover rates create instability in
Premium Education Teacher School
Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University‚ Tempe‚ Arizona‚ USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia‚ Charlottesville‚ Virginia‚ USA Amy R. Hubbert University of Nebraska-Omaha‚ Omaha‚ USA Valarie A. Zeithaml University of North Carolina‚ North Carolina‚ USA Introduction Service experiences are the outcomes of interactions between organizations‚ related
Premium Service system Service Customer service
How to Talented Employees Retention Introduction The world economic is in the stage of globalization. Businesses have to compete in many aspects in which quality is the most important factor (Barney‚ 1991). The quality affect in many departments‚ especially Human Resources (HR). More than ever‚ HR which bring the success or failure of business becomes scarcely. In fact‚ the hiring of skilled employees was difficult‚ but keeping them even harder. They leave after they have been trained or been
Premium Maslow's hierarchy of needs Motivation Abraham Maslow