The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of ISO 9001 effectiveness on the performance of service companies Evangelos L. Psomas Department of Business Administration of Food and Agricultural Enterprises‚ University of Western Greece‚ Agrinio‚ Greece The impact of ISO 9001 effectiveness 149 Received 7 May 2012 Revised 17 October 2012 Accepted 29 November 2012 Angelos Pantouvakis Department of Maritime Studies
Premium Quality management ISO 9000 Quality management system
IMPACT OF CREDIT RISK ON PERFORMANCE OF NIGERIAN BANKS BY LAWAL AHMED ABSTRACT BACKGROUND TO THE STUDY Financial institutions are germane to the economic development of any nation through the financial services they provide. Their intermediation role can be said to be a catalyst for economic growth. The banking industry in Nigeria has achieved great prominence as a result of the intermediation role. The efficient and effective performance of the financial services industry over time is
Premium Credit Risk management Bank
Article 1: The Impact of Human Resource and Operational Management Practices on Company Productivity: A Longitudinal Study Dana Cuffee BSA 523 Operations Management and Analysis August 31‚ 2009 Dr. Woo This article talks about human resource and the operational management practices on a company productivity. This paper reports on the study that evaluates the individual and collective impact on manufacturing performance of the seven managerial practices most associated with
Premium Management
Tsotawi Tekat Tekelakay Mahiber [TTTM] (Organization against Gender-based Violence) Financial Support for Emergency Transportation Services for Women in Crisis Submitted To: Action Aid Ethiopia ------------------------------------------------- November‚ 2009 Table of Contents Title Page 1. Informing…………………………………………………………………………………………………………..2 2. Background…………………………………………………………………………………………………
Premium Domestic violence
Effective Organizations (Organization Development) ________________________________________ Reducing the number of management levels can improve the speed and accuracy of communication. Organizations that have many levels of management process information slowly. Plus the information gets filtered along the way‚ often for political reasons which can conflict with the overall good of the organization. Processing information quickly and accurately‚ then acting upon what is learned‚ is critical
Premium Management Performance management Assessment
of Intrinsic and Extrinsic Rewards on Improving Job Performance in an Organization Date of Submission: 18 May 2013 Word Count: Introduction In the world of rapid changing environment and globalization‚ for an organization to compete favourably and competitively‚ the performance of their employees goes a long way in determining the success of an organization (Ajila and Abiola 2004). Both public and private sectors organizations are putting increasing attention on human resource management
Premium Motivation
Essential IT Skils level 2 IPU2 Improving Productivity Using IT Level 2 (Credit value 4) Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to
Premium Microsoft Office Microsoft Computer software
Summary: - The following is the brief summary of the main findings from the Bloom & Van Reeenen’s consideration for impact of HRM on productivity:- • Increase productivity from incentives both individual & group bonuses. • Increase in productivity because workers are generally attracted to the organizations which offer high incentives. • More efficient when introduced with other complementary features within HRM practices such as team work ‚ group bonuses and firm characteristics such as ICT
Premium Human resource management Incentive
Impact of Training and Development on Organizational Performance Abstracts - Training and Development‚ On the Job Training‚ Training Design and Delivery style are four of the most important aspects in organizational studies. The focus of current study is to understand the affect of Training and Development‚ On the Job Training‚ Training Design and Delivery style on Organizational performance. The back bone of this study is the secondary data comprised of comprehensive literature review. Four Hypotheses
Premium Employment Organization Scientific method
development‚ an organization could be delivering the wrong service or product. Even though the product is of high quality‚ delivered quickly‚ and offers many options and features‚ overall service could be rated “poor” by a customer who demands a different mix of features and attributes. It also could be a factor of how the product is delivered to the customer. Rude or inattentive salespersons‚ incompetent technical support‚ or difficulty in obtaining warranty service can all negatively impact the customer’s
Premium Productivity