Assessment Criteria and Marking Standards 19 Assessment Offences 21 Learning Resources 23 9.1. Library 9.2. Other Resources 27. Module Evaluation 28. Report on Last Delivery of Module 1. Key Information Module/Unit title: Retail Marketing Module Leader: Tim Froggett LAB 322‚ Cambridge Campus Email: tim.froggett@anglia.ac.uk Tel: 0845 1962 Every module has a Module Definition Form (MDF) which is the officially validated record of the module. You can access
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The strategic grouping concept is used in the grocery retail industry by managers and retail shop owners and researchers to not only develop a classification of strategy conducted in their industry but comparing over different time periods the competitive dynamics and evolution of an industry to be more clearly understood. It helps in creating more value for the customers and all stakeholders in that industry through the development of different strategic group market offerings. A strategic group
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Early & Middle Ages Sept 19/13 After the collapse of the roman empire The fall of western rome (400-500) & Rise of christianity (600-1400) -following a series of dictatorships -withdrawal of community involvement in polis -muslim and christianity emerge as threats to power christianity emerged as a threat to the polis introduced a belief system that said god is more important than the state Islam and Christianity a threat? Power greater than the polis - a spiritual monopoly
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IMPACT OF INFORMATION TECHNOLOGY ON NIGERIAN BANKING SECTOR (A CASE STUDY OF ZENITH BANK NIG. PLC) MURTALA MOHD WAY KANO BRANCH BY ANWAR HASSAN SPS/08/SMS/02856 IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF POST GRADUATE DIPLOMA IN BAYERO UNIVERSITY KANO. July‚ 2010 CERTIFICATION PAGE This is to certify that_________________________________ Name:- Anwar Hassan Exam No:- SPS/08/SMS/02856 SUPERVISOR :- DR. MOHD LIMAN SIGNATURE:- __________________________ DEDICATION
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management process and give an elaborate framework of the same. 10. Keeping in mind the present scenario‚ what do you think would be the future trends in customer relationship management in the aviation sector ? 11. Distinguish between CRM and e-CRM. Explain the process of implementation of e-CRM. 5591 B.B.A. ( Aviation‚ Tourism and Hospitality Management ) DEGREE EXAMINATION‚ 2010 ( SECOND YEAR ) ( PART - III ) ( PAPER - V ) 230. CUSTOMER RELATIONSHIP MANAGEMENT ( Including Lateral Entry
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4. Analyse critically how Customer Relationship Management (CRM) system can play an important role to increase profits for each of the organization. CRM (Customer Relationship Management) is an information industry term for methodologies‚ software‚ and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example‚ an enterprise might build a database about its customers that described relationships in sufficient detail so that management
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10/24/2014 Nike’s CRM Nike manufactures shoes also athletic clothing such as shorts‚ shirts‚ jackets and under armors; wristbands‚ bag packs‚ jerseys and socks are also sold by Nike (Rao‚ 2012). The Nike slogan‚ Just Do It‚ have placed it’s brand in the mind of consumers‚ through the recognition of it’s products and promotional tools used worldwide (Rao‚ 2012). Customer Relationship Management (CRM) is focusing on meaningful‚ long term relationships and
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Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies have spent a great deal of money to adopt CRM (customer relationship management) technologies‚ many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation
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Title of the study : Impact of online shopping on retail business Research problem: how does online shopping affect the retail business Review of literature: Online shopping is a form of electronic commerce whereby consumers directly buy goods or services from a seller over the Internet without an intermediary service. An online shop‚ eshop‚ e-store‚ Internet shop‚ webshop‚ webstore‚ online store‚ or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or shopping
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IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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