considerable maintenance cost (60 Millions/year); • kept in house because Hilton believes its capabilities generate a competitive advantage. One of the applications supported by OnQ is the CRM program that manage all the information and preferences of Hilton’s customers. Initiative Objectives/Benefits OnQ and CRM were implemented to : • standardize the service level in all the hotels in the different brands; • provide a holistic view of the customers; • track and make easily available information
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Business environment of CRM When a person or an organization entrusts with their investment or any kind of input then they are a “CUSTOMER”. Also the individual or the organization is customer of some individual or an organization. Now managing the relationship between these two parties is known as customer relationship management. Few examples to state would be: Tourist and government People and government Consumer and corporate The business environment affecting these two parties is of importance
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Understanding core Retail Store Operations and Consumers’ Buying Behavior of Electronic Consumer Goods at Tata CROMA‚ Infiniti Retail Ltd.‚ Mumbai an Industry Internship Project iConnect Core 2012-2014 Report January - June 2013 by Maulik Patel PGDM-GLC-RMM-442 ITM Business School‚ Navi Mumbai www.itm.edu | maulik.p@itm.edu Company Mentor : Faculty Mentor : Mr. Avinash Pereira Dr. Shelja Jose Kuruvilla Former Zonal Manager‚ Infiniti Retail Ltd.‚ Mumbai Professor
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Retail in London: Working Paper F International Comparisons of Retail March 2006 copyright Greater London Authority March 2006 Published by Greater London Authority City Hall The Queen’s Walk London SE1 2AA www.london.gov.uk enquiries 020 7983 4000 minicom 020 7983 4458 ISBN 1 85261 842 6 Cover photographs © Macy’s‚ Zara and Hayley Madden This publication is printed on recycled paper. For more information about this publication‚ please contact: GLA Economics telephone 020 7983 4922 email
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CRM EXAM REVIEW Q1 1.1 The definition of CRM The systematic combination of people ‚processes and technology that is designed to enable an enterprise to find ‚acquire‚and retain customers 1.2 Globalization Extensive competitors Widespread usage in internet Record the customers information in 360 view Q 2 2.1 Mass Marketing vs Relationship Marketing Mass Marketing: is a market coverage strategy in which a firm decides to ignore market segment differences and go after the whole market
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FDI in retail sector in India Apoorv Verma(HRM 2012-14‚XLRI) Ritika Singh(HRM 2012-14‚ XLRI) Introduction-Meaning of Foreign Direct Investment Foreign direct investment as defined by Organization of Economic Cooperation and Development (OECD) is a category of cross-border investment made with a strategic long-term intent. The OECD defines a transfer of 10% or more of the voting power (shares in company) as the definition of foreign direct investment. There is a significant degree of influence by
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Retail Management Tommy Dunn 22036495 Project: 08001400 August 28th‚ 2014 Retail Management Introduction The main objective of this paper is to find out the strategic analysis‚ analyze store layout‚ design and visual merchandising as well as Internet retailing for our chosen retailer. I have chosen Ross stores as the company for which the research and analysis would be undertaken. Strategic Analysis
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Qw]\AAAAS][Q/[W | /Z | \Q | | ]Q\ | | | | FDI in Retail Indi988OAT Kearney (a globally famous international management consultancy) recognized India as the second most alluring and thriving retail destination of the world‚ among other thirty growing and emerging markets. At present‚ other profitable retail destinations of the world are China and Dubai of Asia. Diverse foreign direct investment in indian retail is greatly cherished by most of the major and leading retailers of USA
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“Comparative Study on Profitability Drivers of Indian Retail Industry and their formats” and “challenges to unorganized retails in the current scenario”. Submitted to: Mrs. Ambika Rathi INDEX CONTENTS PAGE NO Acknowledgement 4 Preface 5 Executive Summary 6 Today’s Retail in India 7 - 8 Key Points of Indian Organised Retail Industry 9 Formats in Indian Organized Retail Sector 10 Top Major Retail Players in India 11 Objectives of the Study
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RETAIL IN APPAREL INDUSTRY By: Ghousia Islam Madhuri Jain Dugar Neha Agrawal Piyushi Sanghai Riya Jain MMA 2ND Semester : What is Retailing ? Retailing is a set of business activities that adds value to the products & services sold to the consumers for their personnel or family use. India Stats in 2011 : Indian retail business valued at around US$ 550 billion in 2011 A report by Boston Consulting Group (BCG) has revealed that the country ’s organised retail is estimated
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