establishment of the MTR Club. It is a customer database that provides MTR with a powerful and effective marketing platform to weight on customer needs‚ usage patterns and preferences‚ therefore adding more value to its loyal customers for repeat patronage. CRM Programs Customers need a clear view of the company they intend to travel or stay with. MTR up-selling and cross-selling its existing customers through values of quality and reliability by presenting those values effectively‚ to confirm the loyalty
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SUMMER TRAINING REPORT COMPARATIVE ANALYSIS OF LOANS OFFERED BY PUNJAB STATE COOPERATIVE BANK WITH THAT OF TWO PRIVATE SECTOR BANKS (AXISAND HDFC) AND THE EFFECT OF MARKETING In partial fulfilment of the requirement for the award of the Degree of Master of Business Administration (2012-14) Submitted By:- AKHIL AWASTHI MBA RETAIL MANAGEMENT ROLL NO: 15003 UNIVERSITY INSTITUTE OF APPLIED AND MANAGEMENT SCIENCES‚ PUNJAB UNIVERSITY‚ CHANDIGARH ACKNOWLEDGEMENT I would like
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The Gap‚ Bloomingdale’s‚ McDonald’s‚ The Sports Authority‚ Starbucks‚ JC Penney‚ to online retailers like Amazon.com and eBay to favorite local shops and hangouts. Whatever selection is made‚ ask students to concentrate on the specific aspects of retail strategy‚ such as: (1) intended target market of the retailer; (2) nature of merchandise and services and the specific consumer needs sought to be satisfied; (3) product variety and assortments carried; (4) store location strategy; (5) pricing strategies;
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Group Case 1 Group 5 2/27/13 Microsoft Dynamics Customer Solution Case Study: Nonprofit Empowers Team‚ Markets More Effectively with Association Management Solution Background of the Organization National Middle School Association is a nonprofit organization. They have 25 employees that provide professional development‚ journals‚ books‚ research‚ and information to middle school teachers in the United States. NMSA generates about $6.5 million a year in revenue through membership fees
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10 Code of Ethics 10 The value of customer knowledge 11 From a technical point of view: 11 Practical value: from the point of view of the customer 11 Practical value: from the point of view of the supplier 11 Intrinsic Quality 12 The Role of CRM Systems in the Various Organizational Forms (People) 13 The capacity for empathy 13 The ability to create congruence 13 The ability to use an unconditional positive approach to the other person 13 The Waste Resulting from Poor Quality 14 Identification
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ISSN No-2031-5063 Vol.1‚Issue.III/Sept 11pp.1-4 Research Paper Analytical study of CRM: As a strategic tool in Banking sector in Western Vidarbha with reference to Akola District Prof. Dr. G. L. Pedhiwal. HOD (Co-ordinator) Smt.L.R.T. College of Commerce‚ Akola. & Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been
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EMERGING ISSUES & OPPORTUNITIES OF RETAIL BANKING IN INDIA 1.0 RETAIL BANKING –An Introduction Retail banking is‚ however‚ quite broad in nature - it refers to the dealing of commercial banks with individual customers‚ both on liabilities and assets sides of the balance sheet. Fixed‚ current / savings accounts on the liabilities side; and mortgages‚ loans (e.g.‚ personal‚ housing‚ auto‚ and educational) on the assets side‚ are the more important of the products offered by banks. Related ancillary
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National Institute Of Retail Management MARKS: 80 . COURSE: MBA SUB: Retail Management. N.B.: 1) Attempt any Four Questions 2 All questions carries equal marks. CASE 1: BOBCAT Bobcat India Limited revolutionized footwear selling in India. The company hit upon the idea of reaching customers through exclusive retail stores way back in 1932 and set up its own outlets‚ which numbered around 1‚200. it was no mean task setting up such a large network of retail outlets‚ especially
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1 India Equity Research | IT Sector Update IT Infosys versus TCS FY09 annual report analysis: Ten conclusions TCS and Infosys have been compared on financial performance quarter after quarter. Needless to mention‚ there are several key operational parameters that have driven their performance over the years. Some of them are shortterm measures towards achieving long-terms goals‚ such as: (1) investments in research and development (R&D)‚ patents and non-linear growth Kunal Sangoi +91-22-6623
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How Other Businesses Support the Retail Sector There are many different businesses that help in the retail sector to keep the business going and running efficiently and without these businesses it would be extremely hard if not impossible to get a business off the ground or even keep one running. Opening a sports shop in Manchester To begin with we need a place for all the money to go so that we can keep track of incoming and outgoing money so we need a business account with a bank. A bank is
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