International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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Buying Motives Of Consumers There are different kinds of consumers. So‚ their wants and needs are also different. They buy goods or services to satisfy their needs. The causes and factors which stimulate consumer to buy certain goods or services is called buying motives. In fact‚ the motivating factor to direct consumer behavior is buying motives. Emotional Buying Motive Emotional buying motive depends on the emotion‚ feeling and attitude of the consumers. This type of motive is purely a psychological
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Dissertation Report Submitted to University of Wales Institute Cardiff In the partial fulfilment of the requirements of the degree of Bachelors of Arts in Business Studies What factors affect the Customers’ Buying Attitudes towards Handheld Electronics Devices (Cell Phones‚ iPod‚ Cameras and MP3 Players) in UK? By Uzair Ifrahim Statement of Authenticity Apart from any work in quotes or cited from previous theories (has been acknowledged)‚ I do hereby solemnly affirm that
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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Group Case 1 Group 5 2/27/13 Microsoft Dynamics Customer Solution Case Study: Nonprofit Empowers Team‚ Markets More Effectively with Association Management Solution Background of the Organization National Middle School Association is a nonprofit organization. They have 25 employees that provide professional development‚ journals‚ books‚ research‚ and information to middle school teachers in the United States. NMSA generates about $6.5 million a year in revenue through membership fees
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Group Buying Industry Overview Before we can group buy via Internet‚ tuangou was developed in China a few years ago. Tuangou means the same thing as group buying or collective buying. Tuangou allows people to invite other people and to buy the same merchandise at the same in large amounts
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Branded vs. De-branded: Customer Experiences at Ikea and Staples By Sampson Lee‚ G-CEM I recently had two unpleasant buying experiences. One was at Ikea‚ where I went to buy office furniture‚ and the other one was at Staples‚ whose online store I visited to buy a magazine rack. Every time I shop at Ikea‚ I swear I won’t be back again. But I keep coming back. On the contrary‚ it seems unlikely I will buy again at Staples. Why‚ if both delivered unpleasant experiences‚ does Ikea still win my
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Roles of Customer Relationship Management (CRM) in Airline Industry: Its Concepts and Implications 1. Introduction In today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to react quickly and effectively to changing demand patterns of the customers. The challenge is maintaining profits in the face of forceful competition. The opportunities are in managing customer relationships
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The Buying Cycle refers to the key events and the processes in which the fashion buyer is involved in order to buy a garment range for a retail or a mail order company. The length of the buying cycle varies from company to company. It usually takes a year between reviewing the current season’s sale and delivering the product into stores. Fashion Industry traditionally splits the year into two main seasons; * Spring/Summer- February- July Autumn * Winter- August ± January The competitive
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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