ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business cycle 10. Components of CRM 11. CRM software’s 12. CRM and marketing
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REPORT July 2002 Use the Balanced Scorecard to Execute CRM Strategy Viewpoint CRM is all about vision‚ strategy and implementation. Too many companies lead with technology‚ and fail. Changing behaviors and processes are key to implementing strategy. A Balanced Scorecard makes change manageable. Dynamics • Competitive pressures are driving companies to invest in CRM‚ even though 50% to 90% of CRM initiatives fail. The primary cause of failure is the inability to develop and effectively
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atlantic system was a trade in the 1600s between Africa‚ Europe‚ and the Americas. It was an extraordinary trade of peoples‚ plants‚ animals‚ and diseases. It had an impact around the world and still does to this day. It is considered a drastic turning point in human history and earth’s ecology. There are good and bad sides of the creation of the atlantic system. Some were intentionally brought to different places and some were accidental. The most profound impact of the atlantic system was the transportation
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The Giant Panda (Ailuropoda Melanoleuca) lives in the bamboo forests of southwestern China. This type of panda is endangered and to this day "there are only around a thousand pandas left" (http//:panda.org‚ 1). "Adult giant pandas have a length of 160 to 180 centimeters (5/14 to 6 feet). The weight of an adult male giant panda is normally between 80 and 125 kilograms (176 and 276 pounds) with males typically weighing about 10% to 20% more than females--about the same size as the American
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Waking Giant: America in the Age of Jackson David S. Reynolds‚ HarperCollins‚ 2008‚ 466 pages‚ ISBN - 978-9-06-082656-7 Political chaos‚ religious cults‚ debates on the issue of slavery‚ slaughter of Native American Indians are just a few of the exciting characteristics that marks the Jacksonian time period‚ making it unique to any other historical time period in American history. Many books have been written analyzing this time period and “Waking Giant; America in the Age of Jackson
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There are various potential risks that may have negative impacts on the ROC system if they are realised. 1- ROC Database: The ROC database is vulnerable to several risks‚ namely‚ unauthorised access‚ misconfiguration‚ loss of data‚ corruption‚ and inconsistent data. These risks can have several impacts in terms of having incorrect data that leads to inappropriate actions. Loosing data might result in difficulties in delivery services affecting patients’ lives. 2- Patient Data / Records: Patients’
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4. Analyse critically how Customer Relationship Management (CRM) system can play an important role to increase profits for each of the organization. CRM (Customer Relationship Management) is an information industry term for methodologies‚ software‚ and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example‚ an enterprise might build a database about its customers that described relationships in sufficient detail so that management
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because of the great advice‚ prompt service‚ good staff attitudes‚ the overall quality of the buying experience‚ and the fact that we consistently have solutions for their needs. Vision; Lordfel Marketing Hardware’s vision is to be the leading retail store though out the city of Navotas. They want to provide cheaper products to consumers. Lordfel Marketing Hardware wants to expand and provide accessibility to other people who are far from their current branches. Considering the hardware’s current
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Facing the Giants essay by Hanna ;) Facing the Giants is a great inspirational movie. It teaches us to have faith in God because when we believe in Him whole-hearted; there will be no boundaries in our success. When I first heard of the title‚ lots of things popped into my mind. I came to think of struggles‚ facing fears and any other problems in life. As I watched the film‚ it occurred to me that it was about an underdog football team that never bloomed in the hand of their coach‚ Grant Taylor
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[pic] INTRODUCTION 1.1 ‘Banking’ on CRM’ “Competition and globalization of banking services are forcing banks to be productive and profitable. To retain High Net Worth individuals‚ banks should focus strongly on relationship management with customers. Innovative Customer Relationship Management (CRM) strategies and cutting edge software can help‚ to a great extent‚ in achieving the desired results. To provide customized services‚ banks are opening Personalized Boutiques which
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