The banking industry of Sri Lanka has undergone tremendous shift due to intense competition and technological developments. While banks are becoming more customer focused and market driven‚ customers are becoming more demanding and selective in their preferences. Minimizing of customer switching is one of the biggest challenges facing bankers today. This paper aims to examine the role of the service quality in determining switching behavior of the retail banking customers. Data gathered through
Premium Bank Linear regression Regression analysis
Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
Premium Bank
and individuals ’ bank switching behavior Abstract We examine the role of relationships between individuals and their banks in determining bank switching behavior. Using data from a survey questionnaire from a random sample of bank customers in the United States‚ we find that the variables measuring the various dimensions of a relationship significantly lower an individual ’s propensity to switch banks. These include the duration of an individual ’s relationship with her bank‚ whether or not she
Premium Customer service Bank Questionnaire
David Cameron‚ who is The United Kingdom’s current Prime Minister wishes to visit the war torn north of Sri Lanka in order to find out in detail what exactly went on over the course of about a half years’ time‚ and what has led to the horrific deaths of so many of its civilians. Cameron has requested a meeting with the controversial President of Sri Lanka‚ Mahinda Rajapaksa‚ after what the United Nations believes to be extremely heinous deaths of over 40‚000 civilians over the course of the last
Premium Sri Lanka
TODAY’S SRI LANKA Development’s from 2010 to 2012 TODAY’S SRI LANKA Sri Lanka successfully concluded a war against a terrorist Liberation Tigers of Tamil Eelam (LTTE) in May 2009. There has been no terrorist violence in Sri Lanka since the end of the conflict. Today‚ Sri Lanka today is aggressively promoting ethnic reconciliation‚ redevelopment of conflict-affected areas and expanded trade and foreign investment for the restoration of normalcy throughout the island. Sri Lanka successfully
Premium Sri Lanka Liberation Tigers of Tamil Eelam
SRI LANKA Welcome all of you to Sri Lanka. Sri Lanka was known as Ceylon before 1972 and became independent in 1948.its 1972 constitution claimed it an independent republic. Based on Geography profile showing that Sri lanka is about 65‚610sq/km between West Asia and South East Asia. Sri Lanka is an island-nation situated in the Indian Ocean‚ off the south-eastern coast shores of India.‚ Sri Lanka is a multi-religious and multi-ethnic nation‚ where almost 70 percent of the population follows Buddhism
Premium Sri Lanka
Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
Premium Mobile phone Customer service Service
during the early 1990s. The approach to such reforms in India has been one of gradual and non-disruptive progress through a consultative process. The emphasis has been on deregulation and opening up the banking sector to market forces. The Reserve Bank has been consistently working towards the establishment of an enabling regulatory framework with prompt and effective supervision as well as the development of technological and institutional infrastructure. Persistent efforts have been made towards
Premium Bank Fractional-reserve banking Credit rating
Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
Premium Cyprus Northern Cyprus
Economy of Sri Lanka From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search Economy of Sri Lanka | World Trade Center in Colombo | Currency | Sri Lankan rupee (LKR) | Fiscal year | Calendar year | Trade organisations | SAFTA‚ WTO | Statistics | GDP | US$ 64 Billion (2012 IMF est.) / US$ 170 Billion PPP[1] | GDP growth | 7.2% (2012 est.)[2] | GDP per capita | US$ 3200 (2012 est.) / US$ 7900 USD PPP[2] | GDP by sector | agriculture: 12.8%; industry: 29.2%; services: 58%
Premium Sri Lanka Monetary policy