"Impact of services quality on customer switching behavior in commercials banks of sri lanka" Essays and Research Papers

Sort By:
Satisfactory Essays
Good Essays
Better Essays
Powerful Essays
Best Essays
Page 20 of 50 - About 500 Essays
  • Good Essays

    Customer Service

    • 1200 Words
    • 5 Pages

    some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and how that effects future

    Premium Customer Customer service Sales

    • 1200 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Customer Service

    • 1116 Words
    • 5 Pages

    corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other

    Premium Customer service Customer Coffee

    • 1116 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Customer Service

    • 1130 Words
    • 5 Pages

    the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Public organisation

    Premium Employment Customer service

    • 1130 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Service Quality Dimensions

    • 2612 Words
    • 11 Pages

    Service Quality Dimension of SriLankan Airlines Service Marketing (MKT 3113) Individual Assignment Department of Marketing Management Faculty of Commerce & Management Eastern University‚ Sri Lanka B.Sarangan EU/IS/2007/MS/65 Index No: - MS 885 Contents Introduction to Services Marketing 02 Specific Characteristics of Services 02 7 Ps of Services Marketing 02 Service Quality 04 Dimensions of Service Quality 04 5 Dimensions of Service Quality 05 SriLankan

    Premium Sri Lanka Customer service Marketing

    • 2612 Words
    • 11 Pages
    Powerful Essays
  • Satisfactory Essays

    The Effectiveness of the Quality of Service by Gokana‚ Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective‚ it means it has an intended or expected outcome‚ or produces a deep‚ vivid

    Premium Customer Customer service Effectiveness

    • 808 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    Service Quality

    • 10441 Words
    • 42 Pages

    www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O

    Premium Higher education University

    • 10441 Words
    • 42 Pages
    Powerful Essays
  • Powerful Essays

    administration course being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations

    Premium Customer Customer service Bank

    • 20466 Words
    • 82 Pages
    Powerful Essays
  • Better Essays

    Customer Services

    • 1321 Words
    • 6 Pages

    affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |

    Premium Customer service Employment Customer

    • 1321 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Customer Service

    • 2149 Words
    • 9 Pages

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction

    Free Communication Customer service Customer

    • 2149 Words
    • 9 Pages
    Best Essays
  • Good Essays

    International Research Journal of Finance and Economics ISSN 1450-2887 Issue 94 (2012) © EuroJournals Publishing‚ Inc. 2012 http://www.internationalresearchjournaloffinanceandeconomics.com Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan Muhammad Imtiaz Subhani Iqra University Research Centre-IURC‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: drsubhani@yahoo.co.uk Tel: (92-21) 111-264-264 (Ext. 2010); Fax:

    Premium Islamic banking Bank Sharia

    • 4867 Words
    • 20 Pages
    Good Essays
Page 1 17 18 19 20 21 22 23 24 50