Consumer Behavior Title of article: A case study on importance of service quality in the airlines industry impact consumer behavior Abstract: Competition in airlines industry is getting competitive nowadays. With the uncertainty global economy environment‚ high operations cost and the rival of low cost airlines (LCCs). Full service airlines (FSCs) have to work out its unique strategy to survival in the market in order to maintain the market share and profit margin. This paper analysis service orientated
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up with the rising competition Banks can reflect on the use of IT as a competitive tool. Hence‚ this study deals with the research question whether Sri Lankan Banks use IT to gain competitive advantage. The study was carried out in four public quoted commercial Banks in Sri Lanka‚ namely Bank A‚ Bank B‚ Bank C and Bank D. The answer to the research question was given by research findings. Two banks namely A and C use IT to gain competitive advantage‚ while Bank B and D do not use IT efficiently
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Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
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FLOWS OF EDUCATION SYSTEM TOWARDS THE DEVELOPMENT OF ENTREPRENEURSHIP IN SRI LANKA BY K.T.M.N.DAYANANDA ADBM – F – 092024 M.A.Y.B. KARUNALATHILAKE ADBM – F – 092069 K.S.D.SILVA ADBM – F – 092123 W.H.T.S.SILVA ADBM – F – 092124 A.J.L.WICKRAMARATHNE ADBM – F – 092150 J. WICKRAMASURIYA ADBM – F – 092153 This project is submitted in partial fulfillment of the ADVANCED DIPLOMA IN BUSINESS MANAGEMENT 9.2 NATIONAL INSTITUTE OF BUSINESS MANAGEMENT November 2010 ACKNOWLEDGEMENT
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates
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Executive Summary This report presents the analysis and evaluation of service offerings at the Singapore Zoo. Areas of analysis include findings from observation and research on the current key service processes and supplementary services of the Singapore Zoo operations; basic focus strategy used by the management and positioning aspects of the Singapore Zoo; as well as comparison of competitors’ service offerings against the Singapore Zoo. Results of the evaluation of recent developments in the
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1. Why is quality a difficult term to define? How can we improve our understanding of quality? As we can see quality is difficult term to define because quality is not an attribute of the object or product‚ it is a perception that relates a person observing or using a product to that product. Hence‚ quality is not absolute‚ but relative. In the lifecycle of a product‚ quality might be different along the stages. A new product could be a quality product if it is chock full of bells and whistles
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those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch‚ though the same process is followed by Dhanmondi
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Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity A A Rushdi Office of Research and Publications (ORP) American International University-Bangladesh (AIUB) Working Paper No. AIUB-BUS-ECON-2009-01 Citation A A Rushdi (2009). Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity. AIUB Bus Econ Working Paper Series‚ No 2009-01‚ http://orp.aiub.edu/WorkingPaper/WorkingPaper.aspx?year=2009
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It took three decades of war‚ ethnic conflict and loss of thousands of lives for Sri Lankans to realize the importance of unity. Sri Lanka now stands in a position where the country is gradually recovering from brutal wounds of war and this is high time for the nation to look into aspects of promoting unity among diverse cultures and ethnic groups to avoid the reoccurrence of such a tragedy. One way of achieving unity among different ethnic groups is through education. Enlightenment of the nation
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