BA361: Cross-Cultural Business Communication Fall 2012; CRN 11688 Lillis 255 Instructor: Kay Westerfield Office: 194 Esslinger Wing A (entrance next to MacCourt) Office hours: TUES 3:00-4:30‚ WED 12:00-1:30‚ and by appointment Email: kwesterf@uoregon.edu Office phone: 541-346-1094 _________________________________________________________________________________________ Course Materials (Note the 5th edition of textbook.) Intercultural Communication in the Global Workplace. 2010. 5th edition
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1.2 R OLE OF C OMMUNICATION IN B USINESS 1.3 D EFINITIONS OF C OMMUNICATION 1.4 P URPOSE OF C OMMUNICATION 1.5 T HE C OMMUNICATION S ITUATION 1.6 T HE C OMMUNICATION P ROCESS /C YCLE 1.1 INTRODUCTION The word “communication” derived from the Latin word ‘communicare’ that means to impart‚ to participate‚ to share or to make common. It is a process of exchange of facts‚ ideas‚ opinions and as a means that individual or organization share meaning and understanding
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Emotional Intelligence in Business Communication Understanding the emotions involved during communication and how to use them effectively in business can be a very difficult task‚ one we face every day. The words we use can and do have a measurable effect on the persons with whom we communicate. Effective communication requires an emotional as well as social intelligence; we need to understand the emotional and social state of the people we speak to in order to maintain relationships.
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TO THE BUSINESS-TO-BUSINESS MARKETING COMMUNICATION Eva Chlebišová1‚ Jana Kyzeková2‚ Markéta Zajarošová3 1 Technical University Ostrava‚ Czech Republic‚ eva.chlebisova.st@vsb.cz Technical University Ostrava‚ Czech Republic‚ jana.kyzekova.st@vsb.cz 3 Technical University Ostrava‚ Czech Republic‚ marketa.zajarosova@vsb.cz 2 Abstract Approach to the business-to-business communication goes through the significant changes. The global crisis caused the shift to cheaper communication methods
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Business Communication Seven C’s of Communication Design [pic] Do you design your communications or do they just kind of happen? When your communication is important -- that is‚ when you want it to be remembered -- you need to think carefully and design it to resonate with your intended audience. Designing your communication is an iterative process. It begins at a high level‚ with good questions and good listening; and ends in details; constructing a presentation‚ document‚ system or
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Hofstede article ‘Hofstede’s model of national cultural differences and their consequences: A triumph of faith – a failure of analysis’: In particular‚ McSweeney questions the plausibility of national cultures being systematically causal‚ i.e. that the identification of the differences causes or leads directly to the behaviour of the nation or people from that nation. McSweeney is also concerned that Hofstede ’s work has led others to believe that influential national cultures exist and that
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The amazing advances in health science‚ DNA is transforming the way in which criminal investigations and trials are carried out. DNA evidence and its importance can rest on a single fact: Every individual’s DNA is unique. A person’s DNA profile can be used similar to a fingerprint to link suspects to crime scenes and its victims. DNA profiling—which is also called DNA fingerprinting or even DNA typing—has been responsible for overturning verdicts and saving innocent people from execution. The process
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Business Communication Essentials‚ 6e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today’s Workplace 1) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs‚ except technical jobs such as engineering or finance. B) The higher you rise in your organization‚ the more time you spend using the technical skills of your profession‚ and the less time you
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changing and adapting not only in our nation‚ but globally. For the hopes that the U.S. will keep up with these global technological changes‚ there has to be much research to be done. One may be asking when did these changes begin‚ and why did they begin? That brings us to the history of the retail industry and how it has shaped how MNC’s communicate‚ trade‚ and conduct business. Brief
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IMPACT OF MANAGEMENT IN GLOBALIZATION OF BUSINESS Globalization has introduced rapid changes in the business management landscape in the local and international arena. Whereas before‚ corporations are introspective in their organizational development and business operations‚ now they are envisioning global expansion and global markets in achieving their objectives of great wealth and profit. Marcus (2010) succinctly expressed “The impact of globalization over the last thirty years has been
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