to survive. People also have strong needs for recreation‚ education and entertainment. These needs become Wants when they are directed to specific objects that might satisfy the need. Wants are shaped by our society. Demands are wants for specific products backed by an ability to pay. Needs are of five types – Stated needs Real needs Unstated needs Delight needs Secret needs The SUV‚ "Mahindra Scorpio" comes under Real needs. Real need is a need where a customer wants a 4 wheeler
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Organizational Design In today’s volatile business environment‚ it is more important than ever that managers‚ whether of a global multinational or a small team‚ should understand the fundamentals of organizational design. Written specifically for executives and executive MBA students‚ the new edition of this successful book provides a step-by-step “how to” guide for designing an organization. It features comprehensive coverage of the key aspects of organizational design‚ including goals‚ strategy
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2012 Topic: Product costing Ningbo lecturer: Ms. Huang HuiQin – E: huanghuiqin@nbu.edu.cn – P: 86-574-87600960 Student: Lê Uyên Phương (Phoebe) – E: leuyenphuongvn@yahoo.com – P: 86-15 757 829 310 Student ID: 1211125031 NBU Intake 12‚ 2012 Required: Examine the literature to identify the different perspectives on how a product’s cost may be formulated. Assess the strengths and weaknesses of the various approaches to product costing that have been
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innovate in the products and services they offer. Discuss how design and innovation is used to gain a competitive advantage. Show examples where design has been applied and what effect this has had on the competitiveness of a market sector of your choice. In order for companies to create a COMPETITIVE ADVANTAGE‚ they must INNOVATE in the products and services they offer. Discuss how DESIGN and INNOVATION is used to gain a competitive advantage. Show examples where design has been applied
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JOB DESIGN MEANING Job design follows job analysis i.e. it is the next step after job analysis. It aims at outlining and organising tasks‚ duties and responsibilities into a single unit of work for the achievement of certain objectives. It also outlines the methods and relationships that are essential for the success of a certain job. In simpler terms it refers to the what‚ how much‚ how many and the order of the tasks for a job/s.Job design essentially involves integrating job responsibilities
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Question 1 i) The current state and extent of universal design in the interior design practice. The 20th century had brought major social changes with respect to civil and human rights. Medical advances during this period meant that the surviving an injury or illness was far greater. Many people were living longer and the average life expectancy of people with severe impairments was increasing too. Therefore many governments in developed country responded with the introduction of equal rights
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The World of Graphic Design Everyone knows the feeling of walking around and seeing something on the floor that catches their eye‚ usually it is nothing but trash with creative designs and coloring‚ but why are people so curious to see what it is anyway? Because the graphic designers for that company did their job correctly. Graphic design is the art of getting a message out to a targeted audience through various forms of artwork. Everyone worldwide‚ businesses and the average person use graphic
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CHANGES IN SOCIETY‚ CULTURE AND TECHNOLOGY AND THE CONSEQUENT IMPACT ON HUMAN CAPITAL 2. The changes in society specifically are transformations in society‚ culture and technology. Social changes include any alteration in the society in terms of cause and effect of intra social relations‚ or the institutions of family and marriage and other such cultural aspects. Change is absolutely inevitable and it is largely unplanned. The four major factors encompassing the social changes are:- (a) Change is
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Design is that area of human experience‚ where skill and knowledge is concerned with man’s ability to mould the environment according to his material and spiritual needs. It is used to analyse and identify problems to find an appropriate solution. Designers have created all kind of functional designs to help improve people’s lives. They were interested in the nature of beauty‚ art‚ and taste and with the creation and appreciation of beauty. Although there are examples of pre-historic art‚ they
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