Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
Premium Marketing Customer relationship management
Strengths The company Sears belongs to the parent company‚ Sears Holdings Corporation who is also the parent company of Kmart Holding Corporation and Roebuck and Co. The company was founded in 1886‚ making it one of the oldest retail companies to exist. The locations Sears operates are in the United States as well as parts of Canada and Mexico. As stated in the 10-K form by sec.gov: “Full-line Stores—894 broad line stores‚ of which 842 are full-line stores located across all 50 states and Puerto
Premium Sears Holdings Corporation Kmart Sears
Summary Candace Company Analysis Nikki/Yvonne Introduction Sears is our nation’s fourth largest retailer. With over 4‚000 stores in the United States and Canada‚ Sears has grown from its humble beginnings. Sears is a leader in apparel‚ home appliances‚ home‚ lawn and garden‚ tools‚ automotive repair‚ maintenance‚ and electronics. Sears also provides home service‚ serving 11 million service calls yearly. Richard Sears founded Sears as a mail order company and it grew to be one of the largest retailers
Premium Retailing Sears Holdings Corporation
CASE: 1 Olympic Rent-a-car U.S.: Customer loyalty battles Company Name: Olympic Car Rental Co. Characters: Laura Walkins(VP-Marketing) ‚ Andy Kim(Manager CRP)‚Seth Bergman(Senior Financial Analyst)‚Eva Chan(Southwest regional Manager Sales)‚ Marvin Fleming(OM)‚ Sriny Vajarain‚Jorge Martinez & Amy Mckeever( Franichisee operators). Theme of Case: One of the competitor company named “Enterpise Car Rental Co.”-the biggest player in the market has announced an attractive custom loyalty program. This
Premium Marketing Car rental Pricing
Moreover‚ I went inside Sears and in the shoe section I saw a child who might have been three or four years playing with an airplane toy on the floor‚ while his mother was trying on shoes. The child move his blue and white airplane back and forth‚ while making an airplane sound. The mother will insist him in Spanish to stand up because the floor was dirty but the child did not care and kept playing. On the other hand‚ went I was at the food court I saw a child (about 4 years old) who was just playing
Premium Family Mother Father
Marwan Antill Environmental Systems Mr. Crook 2/4/12 Efficiency of Food Production Systems Objective 1: Compare and Contrast Aquatic and Terrestrial Systems Humans depend on food systems in order to survive. These food systems follow the same paths and rules as food chains. Food chains follow the first and second laws of thermodynamics. Energy is lost as it passes through food chain from one trophic level to the next due to decreases in food. In turn there will be fewer organisms at trophic
Premium Livestock Agriculture Food chain
i. About sears outlet Sears hometown and outlet stores were founded in 1952 as a joint business venture by Simpsons and Sears‚ its headquarters are located in 290 Yonge Street (Toronto Eaton Centre) Toronto‚ Ontario‚ Canada. Sears outlet is a retailer that deals with sales of home appliances‚ garden equipment‚ apparel‚ mattresses‚ sporting tools and goods‚ and tools. Sears outlet store has four secondary store formats: they include the sears hometown‚ sears outlet‚ sears hardware‚ sears appliance
Premium Sears Holdings Corporation Sears Holdings Corporation Outlet store
G.PULLAIAH COLLEGE OF ENGINEERING & TECHNOLOGY‚ KURNOOL MASTER OF BUSINESS ADMINISTRATION 2012-2013 SYNOPSIS REPORT On A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH REFERENCE TO M.S.A. MOTORS‚ KURNOOL Submitted by C. VENKATA NAGA SINDOOR Roll no: 11AT1E0052 Under the guidance of K. NAGAIAH‚ MBA Assistant Professor. INDEX | 1. | Introduction
Premium Maruti Suzuki Suzuki
The Impact of Customer Relationship Management Implementation on the UK Commercial Banking Industry 1. Introduction: The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study proposes to examine the impact of the implementation of CRM on two functions of firm performance – cost efficiency and the ability of firms to generate profit – profit efficiency – using a large sample of UK commercial banks. The cost and profit
Premium Customer relationship management Bank Marketing
The Value of Customer Relationship Management Product: Shampoo is one category which advances by being at the highest standing in hair care products. Nexxus is the name of Hair shampoo; it represents the beauty and wellness which is associated with beautiful hair. It promises to deliver riches and wealth solutions and grants a salon experience. (Nexxus‚ 2013). Reason to use this product: It is affordable and is associated with the smoothness and shine that only Salon Shampoos are empower to
Premium Marketing Customer relationship management Hair care