This is the Pre-Published Version The Impact of Employee Satisfaction on Quality and Profitability in High-contact Service Industries Rachel W. Y. Yee Department of Logistics‚ The Hong Kong Polytechnic University‚ Hung Hom‚ Kowloon‚ Hong Kong E-mail: Rachel.wyyee@polyu.edu.hk Andy C. L. Yeung* Department of Logistics‚ The Hong Kong Polytechnic University‚ Hung Hom‚ Kowloon‚ Hong Kong E-mail: lgtandyy@inet.polyu.edu.hk Tel.: (852) 2766 4063 Fax: (852) 2330 2704 *Corresponding Author T
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Job satisfaction Job satisfaction is a multifaceted construct with a variety of definitions and related concepts‚ which has been studied in a variety of disciplines for many years to now. Many theories and articles of interest to managers‚ social psychologist‚ and scholars‚ focus on job satisfaction because most people spend their life-time for work‚ and understanding of the factors that increase satisfaction is important to improve the well-being of individuals in this facet of the living (Gruneberg
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Types of Organizations and leadership styles Hypothesis: different types of organizations perform better with leadership styles tailored to that industry or type of organization. -------------------------------------------------------------------------------------- When researching the different styles of leadership‚ one question that likely comes to mind is the relationship of the leadership style to the performance of the organization. Organizations in the same industry can have vast differences
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Pseudo-Transformational and Transforming Leadership in the Public Safety Environment Ernest J. Rieux‚ Jr. PSF8602 – Theories of Leadership 3100 Tulane Ave. 284 New Orleans‚ LA 70119 Dr. John Hawkins ejrieux@yahoo.com Today’s leaders are faced with many obstacles that either makes or breaks them in their roles as leaders. The questions and concerns about how leaders should act‚ how they should lead and even how much experience they may have as a leaders
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CHALLENGES IN CORPORATE EXCELLENCE “STYLES OF LEADERSHIP IN THE I.T. INDUSTRY” Leadership is the capacity to translate vision into reality. --Warren G. Bennis ] ABSTRACT Leadership is a complex process by which a person influences others to accomplish a mission‚ task‚ or objective and directs the organization in a way that makes it more cohesive and coherent. Leadership‚ as a process‚ shapes the goals of a group
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Q: Steve Jobs‚ the founder of Apple‚ was asked to come back as Chief Executive in 1997 when the business was making a loss. Jobs was appointed to provide a clearer vision for the business and to improve its profitability. How easy is it for a Chief Executive to change a struggling business into a more successful one? Justify your answer with reference to Apple and/or other organisations you know. A: There have been many different companies in the past which have suffered from internal / external
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1. Discuss the leadership style and the effectiveness of these leadership appoarch. Consolidated Diesel Company (CDC) was formed in 1980 as a join venture between the Cummins Engine Company and the J.I. Case Company. It was the fifth largest industrial investment made in the state of North California at that time. The company manufactured diesel engine. The mission of Consolidated Diesel Company is to be the world- class producer the engine. To achieve this mission‚ CDC finds and develops its
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A STUDY ON “LEADER SHIP STYLES OF THE TEAMS” IN NAYOR SOFT PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT FOR The Award of MASTER OF BUSINESS ADMINISTRATION DECLARATION I hereby declare that this Project Report titled “A STUDY ON LEADER SHIP STYLES OF THE TEAMS” submitted by me to the Department of XXXXX is a bonafide work under taken by me and it is not submitted to any other University or Institution for the award of any degree diploma / certificate or published any time before
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believe that different leadership styles should be adopted to meet different kinds of situations and employees although it is difficult to realize. Generally there are four types of leadership styles which are Autocratic‚ Democratic‚ Paternalistic and Laissez-faire (Clark‚ 1997). The purpose of this essay is to demonstrate why they should be changed to suit various situations. Mainly to say there are five reasons for that. The first reason for why I think leadership style should be adapted is that
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My style of leadership is as a developer. Style 3 which an approach allowing people to think things through on their own‚ yet implementing guidelines on how to handled issues with delivering pharmacy care to our patients. This leadership technique requires the employee to exhaust all options available based on their level of knowledge and issues that require extensive research or problem solving are escalated for me to resolve. In many cases‚ this style of leadership empowers the employees and many
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