Cover Letter Dear Respondent‚ This is an assessment about the main characteristics of the market structure of the telecommunications industry and its impacts on the provision of services to customers. The researcher kindly asks that you answer all questions truthfully‚ since the given information will be confidential. The researcher appreciates your co-operation and would prefer for you to indicate your answer by the use of a (√) tick when necessary. Yours respectfully‚ ------------------------
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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Consumer Behavior Fashion blogging – the impact on sales Abstract The recent growth of consumer generated media (CGM)‚ also known as “new” media‚ has changed the nature of interaction between consumers and firms from unidirectional to bidirectional. This research addresses two key issues - does CGM affect consumer behavior and market outcomes and‚ is there any relationship between managerial communication and CGM? The most prevalent form of new media is blogs. Thus‚ we first investigate
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PROJECT BASED PRODUCTION IN A SOFTWARE COMPANY The article presents a Greek company that develops pioneering software systems for multidisciplinary CAE processes and specially provides the appropriate technical support to the customers in order to use appropriately the specific programmes. The purpose of the current presentation of the company is the understanding of the idea of Project based production through the structure and the way of working in the company. Based on the deductive research‚
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1. The Xavier Company‚ a merchandising firm‚ has planned the following sales for the next four months: | | |March |April |May |June | | |Total budgeted sales |$70‚000 |$50‚000 |$80‚000 |$60‚000 | Sales are made 40% for cash and 60% on account. From experience‚ the company has learned that a month’s sales on account are collected according to the following pattern:
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Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
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Company Q The Achilles heel of most business is profit‚ the ability to keep up those margins and cut losses. Company Q’s bottom line was too shallow resulting in the closing of two stores. Both locations were in heavy metropolitan areas with high crime rates and poor neighborhoods. Such actions can have a ripple effect on the community‚ causing current issues to intensify while adding to unemployment. Poverty that already existed within the community will be more prevalent now. The increase
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Case Study – Iridium Company I found the Iridium Company case study fascinating in that it afforded me the opportunity to research this company as a Marketing 500 case study and as an item of personal curiosity that has fascinated me since owning a Delorme GPS. My personal observation of Iridium’s competitive strategy I am an avid Sea Kayaker‚ occasionally venturing up to ten miles off shore to remote islands (‚e.g‚ Isle of Shoals‚ NH/ME on 9/28/13). Knowing that I can contact emergency services
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A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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doesn ’t get more recognition in his job. Unfortunately‚ this story is all too common‚ because studies have shown that an estimated 22 million workers are presently "actively disengaged"‚ or extremely negative in their workplace. This costs the economy up to $300 billion dollars a year in productivity ("New Book" 1). This paper shows the linkages between employee satisfaction and customer satisfaction and retention and business outcomes‚ and demonstrates how employee attitudes can be measured and
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