LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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Medoc Company About Medoc: Company deals with milled flour and a variety of consumer products fromit Milling and Consumer Division were 2 of 15 Investment centres Top management of the Medoc Company was convinced that‚ some wayor the other‚ the profit performance of the Milling Division and the consumer products division should be measured separately. This was mainly for profit reporting purposes. Transfer of products from Milling to Consumer was done at actual cost 75% of Milling Division’s
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problem I.3 Research methodology I.4 Objectives of the study I.5 Limitation of the study 1.6 Chapter scheme I.1 INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment
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A STUDY ON CUSTOMERS’ SATISFACTION TOWARDS BANKING SERVICES OF SBI IN KANYAKUMARI DISTRICT Dissertation submitted to Scott Christian College (Autonomous) in partial fulfillment of the requirement for the award of the Degree of MASTER OF PHILOSOPHY IN COMMERCE Submitted by ABY ABDUL RABB Reg. No. 1175 (Research Scholar) Under the Guidance of MR. I SAMUEL SUNDAR SINGH DEPARTMENT OF COMMERCE AND RESEARCH CENTRE SCOTT CHRISTIAN COLLEGE (AUTONOMOUS) NAGERCOIL - 629 003 2011– 2013 2011–
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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An Analysis of customer satisfaction and its financial impact on the organization Introduction to Chapter;: All organizations aligned to providing a good or service to a customer This chapter will see to outlin Background Every organization deals with the customers at some level‚ despite what the inner workings are composed of; the absolute end result is satisfying the customer each and every time that he or she uses the good or service that is being offered by the organization. Every contact
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Course: International Business Management Activity: Case Study Student: Melton Morrison‚ Ysela Logan Company: PUMA Pumas Location: Würzburger Strasse 13‚ D-91074 Herzogenaurach‚ Germany Historical Back Drop: |YEAR |EVENT | |1924: |Rudolf and Adolf Dassler incorporate their first shoe company. | |1948:
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Calibro is a company majoring in the development and production of pharmaceuticals. It is headquartered in Switzerland. Since the company aims at developing‚ improving and producing pharmaceuticals‚ intense research is an essential requirement for the company. It has established research laboratories in various countries in Europe. Teams of research specialists are entrusted with the core role of researching and improving pharmaceuticals. Recently‚ the research team was working on a new drug development
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“Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one important observation and that is the relationship between clients’ knowledge on the services provided by the bank and the actual services that are available by the bank for them. Disparity in such cases often result
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Even if the company reports high profit it is always looking for areas of growth. Last year the Luxottica Group’s Oakley brand and Intel published their collaboration for the launch of Radar Pace to travel-retail‚ an innovative and smart eyewear which coach in real time all the types of athletes with training programs‚ track performances and authentic feedbacks. All this with a hands-free interface powered by Intel Real Speech. Being currently leader in the global market‚ today‚ the company’s main
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