MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Though the safety of a person is primarily individual in nature‚ responsibility to maintain it lies not only to the environment he belongs to but also to his behavioural practice . Most of the accident occurs either due to hostile environment or due to unsafe action. By systematic approach‚ the environment can be made conducive. But the circle of safety will not be complete unless the behaviour of the participants are controlled or moulded. So‚ the behaviour of an individual and that of the team
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Informative speech on automobile safety Informative Speech Outline Intro Automobiles! You just have to have one in this fast paced world! In the United States‚ or maybe just in a popular city such as Los Angeles or New York‚ automobiles are necessary. People need to move from point A to point B. These points can be as close as a few hundred feet or even range up to a few hundred miles! When making these trips safety is a priority. There are hundreds of thousands of automobiles on the roads across
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Explain how health and safety is monitored and maintained and how people in the work setting are made aware of risks and hazards and encouraged to work safely. All settings must carry out risk assessments on a daily basis. These are supplemented with daily checks. In all cases these must be signed and dated‚ so that members of staff are made responsible and accountable for the safety of children‚ other staff and visitors to the setting. Health and safety 3.2 Health and safety general standards
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385–63 Safety Range Safety Headquarters Department of the Army Washington‚ DC 4 August 2009 UNCLASSIFIED SUMMARY of CHANGE DA PAM 385–63 Range Safety This administrative revision‚ dated 4 August 2009-o Clarifies procedures for application‚ processing‚ and approval for a Certificate of Risk Acceptance (para 3-9c(6)). Makes administrative changes (throughout). o Headquarters Department of the Army Washington‚ DC 4 August 2009 *Department of the Army Pamphlet 385–63 Safety
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efforts on technical or industrial skills. The purpose is to improve the standard of living as well as the development to the manufacturing in addition to strengthen our economy. With those advanced skills or can do difficult or dangerous tasks‚ we can ensure the beneficial or potential change and the positive movement that seeks to success. For technology‚ we mean the advanced machines or tools and the practical skills. The objective of technology is to help people out from dealing any big issues or
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vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable‚ quality growth. People: Be a great place to work where people are inspired to be the best they can be. Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people’s desires and needs. Partners: Nurture a winning network of customers and suppliers‚ together we create mutual‚ enduring
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Unit 306 Understanding health and safety in social care settings Task A Presentation Health and safety at work act 1974 is the legislation or law which all company’s have to abide by‚ it can be put into two statements which are Employers responsibilities – it is the employers responsibility to ensure the safety and well- being of all the members of staff while at work and Employees responsibilities – it is the employees responsibilities to take care of themselves in the work place and to keep
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Quality Management and Six Sigma Learning Objectives – Chapters 1-5‚ 11 Midterm Exam Ch 1 – Introduction to Quality Describe the evolution of quality from the early 20th century through the Japanese post-World War II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century
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customized to the specifications of its customers. LabCo negotiates all its contracts with its customers on either a fixed-price or cost-plus basis. LabCo has developed an accounting policy to recognize revenue related to its customized construction contracts‚ which reads as follows: The Company performs under a variety of contracts‚ some of which provide for reimbursement of cost plus fees‚ and others that are fixed-price-type contracts. Revenues and fees on these contracts are primarily recognized on
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