International Journal of Scientific & Engineering Research Volume 4‚ Issue 7‚ July 2013 ISSN 2229-5518 1 TQM-Based Self-Assessment Tool for Hospitality Industry. Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy – Prof Dr. Essam Alanany Abstract: In the hospitality industry‚ quality is of extreme importance but so far the focus of many institutions working in the field of hospitality have only been on training front line staff to ensure guest satisfaction. When a customer stays
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Celestine O. Pinckney Grand Canyon University: Ethical Dilemmas and Stewardship June 5‚ 2013 How ethical are you? Do you consider cheating on your taxes ethical? Are your ethics situational? Are you demonstrating ethics by deciding to do the right or the thing that will make you acceptable to the group or your subordinates? Unethical behavior is thriving well in our country. There are business executives with their perceptions of ethical leadership and its development researched by Catherine
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Macau Polytechnic Institute School of Public Administration Computer Studies Program MCCS390-211 Applied Computing Project I Lecturers: Andrew Siu‚ Philip Lei ALO Team Group member: Andrew Ho P-99-0092-1 Louis Leong P-99-0396-9 Onofre da Costa P-99-0392-1 Systems Analysis and Design of Clinic Management System Spring Semester 2002/2003 Systems Analysis and Design of Clinic Management System 2 Systems Analysis and Design of Clinic Management System CONTENTS PART I – INTRODUCTION
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BPSM (FedEx-UPS) Creating Value at FedEx and UPS From the company’s founding close to 30 years ago‚ FedEx’s strategic competitiveness has been based on an obsession with‚ and careful nurturing of‚ delivery speed and reliability as its core competencies. These competencies have been critical to the pursuit of the opportunities that were associated with Frederick W. Smith’s early vision of today’s fast-cycle global economy. Believing that value could be added to business firms’ operations if
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How does TQM Create an Environment that Promotes Quality? TQM is more than a theory. In addition to proposing new speculations about the working environment‚ it advocates particular changes that chiefs need to make in the event that they need to improve the system. These progressions are best depicted in Deming’s "14 Points‚" which are dense under the four classes beneath: • Customer Relationships: Customers can be either interior or outer to an association. Similarly as a client is the individual
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Estrada v. Fedex Ground Package System‚ Inc.‚ 154 Cal. App. 4th 1 (2d Dist‚ 2007) CASE ISSUE This lawsuit was originally filed in Los Angeles County Superior Court in 1999 with allegations that single-route FedEx Ground delivery drivers‚ Anthony Estrada‚ Jeffrey Morgan‚ Harvey Roberts among others‚ were incorrectly categorized as independent contractors with the company. The suit also alleged that the drivers were unfairly required to pay over a million dollars in out of pocket “operating expenses”
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National University Of Co mputer & Emerg ing Sciences-Isla ma ba d Operating Systems Spring 2012 Lab-Assignment2 Deadline: Tuesday 13th March‚ 2012 12:00 PM GENERAL INSTRUCTIONS: Programming can be done in either C or C++. Submissions should include the annotated source code. Programs that will not be executed will get a low grade. Make sure your programs do not crash when given bad input‚ but instead provide warning messages Copy cases will get NEGATIVE MARKS SUBMISSION INSTRUCTIONS
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ABSTRACT The electronic recruitment (e-recruitment) systems are used to facilitate and improve human resource management. They address the needs of employers and job-seekers via internetworking means which increase the speed of employment‚ and improve the quality of recruitment and services. They become vital assistance to human discrimination to put right people in right places. Due to the rapid change in jobs demands and the required specialization and experience‚ it becomes more and
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Current Corporate-level Strategies Fedex emphasizes on employees being the main competitive advantage that they hold. Fedex strongly believes that there is a strong relationship between pay and performance. The year 2015 saw higher rewards given to its employees than 2014 due to their higher adjusted earnings (FedEx Annual Report‚ 2015‚ pg 4). Rewarding of employees is an important part of the Fedex culture as well as the People-Service-Profit philosophy. It is a well worked strategy because it enables
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Implication of Total Quality Management (TQM) in Motorola industry Total Quality Management: Motorola Quality System Review or QSR Introduction Total quality management is considered as a management approach that was first used during the 1950’s and has become popular during the early of 1980’s. Total quality is considered as a total description of the culture‚ attitude as well as the organization of the company that is in focus of providing their customers with their productsor
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