Six Sigma Enabled Service Quality Assessment – An Engineering College Case Study Dr M Shanmugaraja Abstract - In an environment of global competitiveness‚ it is important that the products of engineering institutions are as competent as graduates of any other country‚ not only in their scholastic attainments‚ but also in terms of the value system and richness of their personality. To compete in the World scene‚ the quality and standard of engineering institutions is to be enhanced and sustained
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MGT/498 Week 5 Project Final Strategic Plan University Riordan Manufacturing recognizes the fact that they are an industry leader in plastic injection molding and supplier of plastic medical devices. Riordan also recognizes that they are not progressing in the industry as they would like. Recognizing the need to create better value products which will increase sales is the first step in this plan for sustainability. Riordan needs to obtain new customers. In order to do this‚ they must
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Guiring‚ Ramon SERVICE QUALITY AT THE RITZ-CARLTON HOTEL COMPANY‚ L.L.C. 1. What value does a focus on the Gold Standards have for The Ritz-Carlton? Service quality for Ritz-Carlton Hotel was not that too complicated to understand. To be analyzed over-all‚ the company just focused into two kinds of people who were involved: CUSTOMERS and EMPLOYEES. The service quality of Ritz-Carlton was like in a cycle between the ends of spectrum through information technology‚ which is one of the company’s
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BACGROUND AROUND 6 SIGMA The term Six Sigma originated from terminology associated with manufacturing‚ specifically terms associated with statistical modeling of manufacturing processes. Six Sigma is a set of tools and strategies for process improvement. Originally developed by Motorola in 1985‚ Six Sigma began as a statistically-based method to reduce variation in electronic manufacturing processes in Motorola Inc in the USA. Six Sigma became well known after Jack Welch made it a central focus
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| Importance of Quality in different manufacturing processes | | | | | | | | TERM PAPER ------------------------------------------------- ACKNOWLEDGEMENT This term paper would not be accomplished without the generous contributions of individuals and organizations. I am very much grateful to them for their unlimited help and support. Additionally‚ we thank our course instructor Fateh Pal Singh who believed that I could terminate this term paper on time. His moral guidelines‚ endless
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MANAGEMENT OF QUALITY Quality cannot be ignored; every purchasing decision is based on price and quality What is Quality? It’s the ability of a product or service to consistently meet or exceed customer expectations. Slogans related to quality: * Talk is cheap but recalls are not. * There is nothing is more frustrating than working hard and then knowing that what you did‚ didn’t work out. * People want to do good job‚ and we have to enable them. To meet or exceed customer expectations
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lead to the success of Samsung in the 1990s? While there is no one deciding factor or event that lead to Samsung ’s success‚ many would agree that their entrance and their efficiency in to the semiconductor market and innovative adaptation of the six sigma supply chain management has lead them to be one of the best managed firms in the world. Samsung ’s semiconductor business accounted for nearly a third of the 56.7 billions dollars of revenue generated in 2005 (Secrets of Samsung ’s innovation
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CASE 7- MOTOROLA What salient opportunities and threats exist in Motorola’s external environment? Observing the history of Motorola‚ they have this wide variety of products that they offer to different kinds of market. This strategy of Motorola will only be dealing in the development of the latest technology‚ gadgets and mobile phones by proper research and development. They have this strong promotional strategy by which they are using different tools that attracts customers towards the thrilling
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assessing‚ anticipating‚ and fulfilling stated and implied needs. Even those quality definitions which are not expressly relational have an implicit relational character. Zero defects and conformance to requirements or their modern counterpart‚ six sigma to build and sustain relationships.The structure features or characteristics of a product or service that bear on their ability to satisfy stated and implied needs to build and sustain relationships. The focus of continuous improvement is‚ likewise
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------------------------------------------------- The DMAIC Improvement Process DMAIC refers to a data-driven improvement cycle used for improving‚ optimizing and stabilizing business processes and designs. The DMAIC improvement cycle is the core process used to drive Six Sigma projects. DMAIC is not exclusive to Six Sigma and can be used as the framework for other improvement applications. DMAIC is an abbreviation of the five improvement steps: Define‚ Measure‚ Analyze‚ Improve and Control. All of the DMAIC process steps are required and always
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