"Importance of accessible complaints procedures in health and social care" Essays and Research Papers

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    This assignment will define communication and discuss the importance of effective communication within the healthcare sector. It will then look at how I can develop an active listening skill that I currently feel is a personal weakness. (Appendix 1) Le May (2004) defines communication as a process of exchanging a message intentionally or unintentionally between two or more people using either both verbal and non verbal communication skills. In order for communication to be effective‚ the sender

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    Task 1 (A01) Using a variety of research methods write an in depth account about the different types of communication as found in Chapter 2 –Communication in Care settings. This must include strengths and weaknesses and examples of how they can be used in any Health and Social care context. Written communication. Oral communication. Computerised communication. Special methods to include Braille‚ makaton ‚ hand alphabet‚ sign language Task 2 (AO1) Discuss how communication

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    Describe three factors (may be a combination of economic‚ geographical‚ social‚ system-oriented‚ and/or legislative factors) that have prompted the development of case management in health care. According to Cohen and Cesta (2005) one of the factors that have prompted the development of case management is economics. This is due to the cutbacks that are being experienced in the reimbursement process. In this time period where government cutbacks are being experienced throughout healthcare it was

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    accreditation number: Understand health and safety in social care settings PWCS 27 2 4 40 31/08/2015 R/602/3179 Unit purpose and aim This unit is aimed at those who are interested in‚ or new to‚ working in a social care setting. It introduces knowledge and understanding of areas of health and safety required to work in a social care setting. Learning Outcomes The learner will: 1 Understand the different responsibilities relating to health and safety in social care settings Assessment Criteria The

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    Diversity Is a term used to differentiate groups and people from one another. It means respect for and appreciation of differences in ethnicity‚ gender‚ age‚ national origin‚ disability‚ sexual orientation‚ education‚ and religion. What is diversity? Everyone is a unique person. Even though people have things in common with each other they are also different in all sorts of ways. Differences include visible and non-visible factors‚ for example‚ personal characteristics such as background‚ culture

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    HND in Health and Social Care (QCF) Course Handbook 2012/2013 East End Computing & Business College 149 Commercial Road London E1 1PX 020 7247 8447 www.eastendcbc.co.uk info@eastendcbc.co.uk receptioneastendcbc@yahoo.co.uk ecbcsubmissions@yahoo.com 1 CONTENTS PAGE NUMBER Introduction 3 Programme Overview 4 Registration 4 Assessment and Certification Procedure 4 Subjects of Study 5 Unit 1: Communicating in Health and Social Care Organisation 7 Unit 2: Principles of Health and Social

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    Safeguarding and Protection in Health and Social Care By Andrew Ryan Hanley Types of Abuse Physical: Physical abuse is deliberate physical force that may result in bodily injury‚ pain‚ or impairment. Both old and young people can be physically abused. Physical abuse includes the smashing of furniture and personal belongings‚ being pushed or shoved‚ being held against your will‚slapped‚ bitten‚ kicked‚ pinched‚ punched‚ choked or ducked under water‚ threatened or hurt with

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    Unit HSC024 Principles of safeguarding and protection in health and social care Define the following types of abuse (a) Physical abuse – This is the deliberate use of physical force that results in bodily injury‚ pain or impairment (b) Sexual abuse – this is direct or indirect involvement in sexual activity without valid consent (c) Emotional / psychological abuse – this is any action by another that damages an individuals mental wellbeing. It includes the denial of basic human rights (d)

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    Standard 8 - Understanding health and safety in adult social care settings Standard purpose and aims This standard is aimed at those who are interested in‚ or new to‚ working in a social care setting. It introduces knowledge and understanding of areas of health and safety required to work in a social care setting. Main area Roles and responsibilities relating to health and safety in the work setting/situation Outcome: 1.1 Be aware of key legislation relating to health and safety in your work setting/situation

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    [pic] NCFE Level 2 Certificate in Healthcare Support Services (600/1290/0) Evidence Tracking Sheet Learner name: Tracking your evidence During your course your Assessor will ask you to carry out work either in the classroom‚ in your workplace or at home which you’ll keep as evidence of your learning. The work you produce (evidence) will be assessed by your Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made

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