Temasek Polytechnic Temasek Humanities & Social Sciences School Diploma in Psychology Studies Perception & Cognition (GPS 2002) Subject Assignment 1 Name: Jovan Leung Jing Ming Admission Number: 1103884A Tutorial Group: TG1A Tutor: Dr. Tan Wah Pheow Declaration of original work: I declare that the following work is my own original work. I have not plagiarised information and have not tried to pass off other people’s ideas and findings as my own. Wherever possible‚ I
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Perceptions of Belonging in our society “We belong … like fish in water. We’re in our environment.” This quote from the New York Times shows the perception of belonging as the idea about connecting to a place‚ person‚ group or a community. ’Feliks Skrzynecki’ by Peter Skrzynecki‚ ’I’m nobody! Who are you?’ by Emily Dickinson and ’The Rabbits’ by John Marsden & Shaun Tan show the concept of belonging as being contrasted towards the New York Times quote‚ showing the alienation and non-existent
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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Introduction to human perception “The goal of computer graphics is not to control light‚ but to control our perception of light. Light is merely a carrier of the information we gather by perception.” (Jack Tumblin‚ James A. Ferwerda) Outputs of computer graphics are intended to be observed by human subjects. As human vision has several limitations‚ the knowledge of the human visual system (HVS) and of the human perception can be utilized to improve the performance of various computer graphics
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Individual Perception Paula C. Price MT302-02 Attitudes can have a significant effect on the behavior of a person at work. In the world of work we are concerned with attitudes toward supervision‚ pay‚ benefits‚ promotion or anything that might trigger positive or negative reactions. Employee satisfaction and attitudes represent one of the key areas of measuring organizational effectiveness. Worker attitudes are tendencies to react in a favorable or unfavorable way toward objects‚ people
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration‚ Management‚ and Operations Commons Recommended Citation Bae‚ Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation‚ University
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