ACKNOWLEDGEMENT No task is a single man’s effort. Various factors‚ situations and persons integrate to provide the background for the accomplishment of a task. Behind a successful undertaking are blessing and guidance of many. My sincerest thanks to Mr. Bhupinder Sahni at International services without whose kind benedictions this project would have been impossible. I was fortunate to get opportunities to interact with the real working environment and learnt a lot about the function
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The Importance of Positive Perception and Optimism Every human being perceives events and situations differently. However‚ many researchers have found that perception is a choice. Negative perception can stem from multiple areas of a person’s life. The most positive and fulfilling method to bettering the quality of one’s life is to possess a positive attitude and optimistic perception in all situations. Many people do not realize why having a negative attitude is so influential. However‚ a negative
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MBUS INDIVIDUAL ASSIGNMENT: Why many firms fail to recognize the importance of customers until they are faced with a crisis? Done by Mohammed Fawas tp023152 word count:2149 Contents Introduction 3 Importance of Customers 3 Word of mouth 3 Feedback from customers 4 Link between loyalty and profitability 4 Reasons why companies fail to realize the importance of customers until they are faced with a crisis 5 An Example: Why U.S Internet giants like E-bay‚ Amazon‚ Google
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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The Importance of Courteous Customer Service So how do you practise courteous customer service? First‚ determine the needs of your customers. By needs‚ we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room‚ you primarily pay for the room‚ water and electricity or even food. However‚ the best hotels in the world are not renowned only for
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The Importance of Analyzing Customer Profitability BADM 603 July 30‚ 2007 Every for-profit business has one main goal: to maximize profits by selling as much of its products or services to as many customers as possible. It seems logical to think that the more customers that a business has‚ the more profitable the company will be. However‚ business managers should also be aware that some customers are more profitable to the company than others. Managers should analyze their customers to determine
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The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce Author(s): Bomil Suh and Ingoo Han Reviewed work(s): Source: International Journal of Electronic Commerce‚ Vol. 7‚ No. 3 (Spring‚ 2003)‚ pp. 135161 Published by: M.E. Sharpe‚ Inc. Stable URL: http://www.jstor.org/stable/27751068 . Accessed: 09/12/2012 05:40 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
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ACROPOLIS TECHNICAL CAMPUS SYNOPSIS ON “AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS MOBILE BANKING” Submitted to: submitted by: Prof.-Harsh Ramgir
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Perception of Customers towards Life Insurance Services Customer satisfaction is the perception of customers on the service whether that service has met his needs and expectations. Service quality‚ personal factors‚ perception of equity and fairness‚ price‚ product quality‚ situational factors and attributions for service success or failure are the factors that influence the customer satisfaction. However‚ the perceptions and expectations of the policyholders who have taken the policies from Life
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International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1
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