"Importance of customer service in the hospitality industry" Essays and Research Papers

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    1. ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Due to the advancement in technology‚ the fierce competition and also due to the complexity of the hospitality and tourism markets‚ organizations from all over the world now depend almost on the use of ICT to plan‚ manage and market their services. There was a time when organizations would depend on using effective BPOs also known as call-centres to reach

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    Discuss the keymacro-economic factors affecting demand for your industry sector The hospitality industry makes a major contribution to the UK economy. It is a fact that the hospitality business employs a large percentage of people. This paper further focuses on economic impact. It will be covered what is the main reasons affecting demand.It will be analyzed about the global recession problem and how the recession has been impacted on people. Below in the essay will be covered how The Titanic anniversary

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    International Journal of Hospitality Management 29 (2010) 609–619 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational

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    Outcomes • Learning Outcomes: On completion of the lecture students will: Able to understand the influence of global tourist flows on the international hospitality industry 2. The size and the scope of the international hospitality industry 3. The nature of the global hotel sector 1. 2 1 Class Structure Global trends in hospitality and tourism Global distribution of tourists Global distribution of hotels International Hotel Sector Capital generation Management arrangements

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    Part B: Written Assignment/Task As an experienced hospitality industry worker you have been asked to write an article for the careers section of a local newspaper The topic for your article is “Working within the law – a guide for hospitality workers” • You will need to collect up to date information on at least 4 pieces of legislation to include in the article • In the article you will need to outline each piece of legislation and main features including recent changes or updates.

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    Capital Expenditures in the Hospitality Industry Abstract Hotels of any size are costly investments to begin with. The costs involved in maintaining the property to the necessary levels to keep attracting customers can at times be very high. Capital expenditures projects in the hospitality industry are primarily focused on the achievement of customer safety and comfort in a clean‚ friendly‚ and healthy environment. This paper will describe what capital expenditures are‚ what is involved in setting

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    The Art of Design in the Hospitality Industry Abstract Interior design has only just recently become an essential part of the hospitality industry. It gives a sense of brand identity in some cases and in some cases‚ the design of a hotel may be the sole reason for choosing a certain hotel above others. Thanks to the internet and social media‚ it has become increasingly easy for customers to make known what they like and don’t. Design is an important factor when it comes to guests choosing

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    to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide

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    Page 1. Introduction- The Contemporary Hospitality Industry 1.1 Define and explain the term “hospitality industry”. ----------------------------- 1 1.2 Roles‚ background and development of hospitality industry. ------------------- 1 2. Understand staffing in hospitality industry 2.1 Management hierarchy and reporting system of hospitality industry----------- 2-3 2.2 Function and roles between front office and back office operations-------------

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    Cloud Computing in The Hotel Industry Enterprise Information Management Systems September 15‚ 2010 Cloud Computing in The Hotel Industry Problem Statement Is the hotel industry ready to move forward with technology and use cloud computing to run its operations? The emergence of cloud computing and reliable networks has led to an opportunity to dramatically alter the cost/performance landscape for the hospitality industry through the sharing

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