Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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CHAPTER 1 INTRODUCTION TO Operations Management Teaching Notes Many students come to this course with negative feelings‚ perhaps because they have heard that the course includes a certain amount of quantitative material (which many feel uncomfortable with)‚ or perhaps because the course strikes them as “how to run a factory.” Others seem to have very little idea about what operations management is. I view the initial meeting with my classes‚ and this first chapter‚ as opportunities to dispel
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The role of management in achieving goals To achieve its goals and ensure that the stakeholder’s interests are continually analysed and met‚ the company employs middle managers. The company goals can only be achieved if everyone works as a team and supports the company mission and values. Middle managers are an important component of this team. Middle managers have a responsibility within the organisation to implement at an operational level‚ the policy and programs set out by the senior managers
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AGUILA RECOVERY MANAGEMENT INC. #5 East Capitol Drive Cor. Sta Rosa St. The Praxedes Place Bldg. Brgy Kapitolyo Pasig City Trunk line Number (02) 634-6758 / 636-3238 EMAIL : rojh.aguila@armcollections.com January 7‚ 2013 MPA 0004 - 12 Ms. Virginia F. Ladao 107 A 7th Ave. East Rembo Makati City Re: Metrobank Visa Card: 4055987627435005 Dear Ms. Virginia‚ This is to inform you that your request for payment
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good writer always wants to reader to think. Every piece of writing the should be an interesting. A writer wants to write something exciting to keep the reader interested. In the introduction try to write exactly what your essay is about. To be effective‚ always think about the particular audience for your writing that you know will read your essay. For
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Predict rates of technological progress and innovation. * Demand forecasts * Predict the future demand for a company’s products or services. Since virtually all the operations management decisions (in both the strategic category and the tactical category) require as input a good estimate of future demand‚ this is the type of forecasting that is emphasized in our textbook and in this course. TYPES OF FORECASTING
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1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile‚ easy) The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile‚ easy) All organizations‚ including service firms such as banks and hospitals‚ have a production function. True (What is operations management? moderate)
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New Product Development at HPM Company Background • HPM Industries is a privately owned company established in 1925. Its core business is in the design‚ manufacture and distribution of electrical wiring accessories such as electrical power plugs‚ power outlets and light switches. • The company had its origins in button production‚ when Ruth Simon’s parents (Ruth is the wife of the current chief executive officer‚ Peter Simons) started HPM in the button-moulding business. • In 1948 they
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facilitates management by objectives. Planning begins with determination of objectives. It highlights the purposes for which various activities are to be undertaken. In fact‚ it makes objectives more clear and specific. Planning helps in focusing the attention of employees on the objectives or goals of enterprise. Without planning an organization has no guide. Planning compels manager to prepare a Blue-print of the courses of action to be followed for accomplishment of objectives. Therefore
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OPERATIONS MANAGEMENT AT TESCO PLC: MANAGING FINANCE‚ PEOPLE AND INFORMATION TECHNOLOGY AT THE ORGANISATION Abstract In this assignment‚ we will take the case of Tesco to understand the strategies it used to manage finance at the company. The second part of the assignment will concentrate of the human resource management practices adopted by Tesco and the finance part of the assignment will be concerning the information system strategy at Tesco. Table of Contents Introduction…………………………………………………………………………
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