Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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STRATEGIC OPERATION MANAGEMENT In the current business environment‚ operations must be managed in a way that will enable the firm to compete against extensive and increasing competition from around the world. This means that managing operations takes on wholly different requirements to how it was performed in the past. In short‚ operations management becomes strategic operations management. There is no one best way to formulate strategy and the debate on whether strategy should be internal‚ resource-based
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of supermarkets‚ an effective operation management is able to solve it all. 2. Purpose We had chosen Cold Storage as the supermarket that we are going to study about their operation management. It is situated at 1 Fusionopolis Way at One North station. The operation time is from 9am to 10pm daily. There are offices above the buildings and private houses in the vicinity which has a lot of expats residing and working there. We are going to observe the daily operation in two time slot‚ during
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responsibilities of these departments and the SLO. Before beginning the preparation and present of any firm’s Operational activities‚ it is necessary to specify the objectives off the processes. This is the key element in the improvement in productivity in businesses around the world. Creating a competitive advantage through operation requires an understanding of
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Hong Kong Environment Light Sound Temperature Humidity Man Machine/Technology Posture Fatigue Physical comfort 1 A little about me … • Calvin Or • Assistant Professor‚ Dept of IMSE • BEng.‚ Industrial Engineering & Engineering Management • MSc‚ Industrial Engineering • PhD‚ Industrial & Systems Engineering Contact Information – Tel: 2859-2587 – Email: klor@hku.hk – Office hour: By appointment 2 Course syllabus 3 About my teaching and class • Teaching is about sharing
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Production and Operation Management Cheng Guoping Chapter 1 Introduction 1. Production System 2. Production and operations in the organization 3. Function and jobs of POM 4. Decision Making in POM 5. The emergence of production and operation management 1. Production System Production and operation management (POM) is the management of an organization ’s production system‚ which converts input into the organization ’s products and services. 1.1 Production system model Inputs
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successful global coffee brand business due to their application of specific operations management principles. The company handles specific operations management issues such as design of goods and services‚ management quality‚ location strategy‚ layout strategy‚ process and capacity design‚ supply chain management‚ scheduling‚ maintenance‚ inventory management‚ human resources‚ and job design in an extremely positive and effective manner. The results of these decisions are represented in what Starbucks
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What is operations management? Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms
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Hello Mr. Nordin‚ Communication is crucial not only in the workplace but also at home. Effective communication intensifies all aspects of life from personal to professional‚ a skill that can endorse the mind to advance forward‚ and achieve their aim in life. Being able to talk‚ listen‚ understand‚ and interpret body language is one of the best artistry a person can establish in effective communication. There are barriers that can effect communication‚ such as lack of attention‚ different in viewpoints
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and labor became highly dependent on jobs and urbanized. At the commencement of the 20th century‚ the one element that was missing was a management (the ability to develop and use the facilities to produce on a maximum capacity to meet massive markets of today.) 1. Frederick Winslow Taylor’s Scientific Management (1911) Frederick W. Taylor’s scientific management theory involved time studies in an attempt to establish the most productive way to undertake a process. • Scientific laws govern work
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