* YOU WILL NEED TO BRING A NUMBER 2 PENCIL. Chapter 1 – Communication Perspectives 1. Why is communication important? ● Communication is inescapable and we spend 80% - 90% of our waking hours communicating 2. What are the communication models and how have they evolved? Know the models discussed in mass lecture! ● Communication as Action ● Communication as Interaction ● Communication as Transaction 3. What are the components of the models
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focuses more on trust‚ less on legal systems‚ more on relationships‚ and less on principles‚ which is more on 1.2 Intercultural Communication Intercultural communication affect the models of publics relations as the different culture will affect the way of public relation practitioner do their job.(R.S Zahara‚ American University‚ 2001) Example‚ ‘Intercultural harmony’ communication campaigns such as “Merdeka Day” is always practice in Malaysia and Singapore. Being big companies‚ especially multi-national
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Intercultural Conflict and Organizations During our lifetime‚ we are bound to become part of an organization. With America becoming more and more diverse‚ it has led to a rise in intercultural organizations. Anytime you have individuals of different ethnic backgrounds‚ there is a chance for some type of communication conflict. When people from different areas of the world engage in conflict‚ they often have different expectations of how the conflict should be dealt with. Conflict is a clash of
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How Danone adapted his products? The chairman of the board of Shanghai Danone Biscuits Foods Company Limited‚ Mr Peng Qin‚ said‚ “We do not change the consumer‚ we adapt.” So Danone has adapted his products to local tastes. The most important for Chinese consumers is that the products are good for health. For example‚ they made the cookie Prince with more iron. The Chinese government announced 3 or 4 years ago that the population suffered from a lack of calcium and vitamins and encouraged
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Importance of Communication Skills for a Health Practitioner By Dr.Kumar Clark Introduction Communication is an integral part of our day-to-day living. It is necessary to examine the process of communication to make our interactions with the outside world effective.Having the appropriate communication skills is extremely important fordoctors as they have to frequently communicate with different groups ofpeople. Whether it is to gather information from a patient and his family about an illness
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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Actual Intercultural Events It was my very first time in Malaysia and a failed intercultural communication occurred when I joined my college here. By someone in the International office at my college where I was informed that I will be required to get my medical check-up done together with other three students who were waiting in the student lounge for the person who was going to take all of us to the clinic. Whilst waiting with the other three students‚ one of the male students looked at me with
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Nikole Braddy SPCH100 Intercultural Interview Introduction Stacey Mente’s British accent and word choices intrigued me to learn more about the history of where she came from‚ Holidays celebrated in England‚ and what the actual word definitions and variances there are in British English versus American English. I am also fascinated by the royal family and wanted to learn the role of the royal family in England and what the Queen of England does in her role. When I first think of England‚ I think
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Importance of Communication Skills to Students There were times that you were having trouble in communicating‚ don’t worry we have all been there. You can’t get a job having poor communication skills or maybe you have a job and it might affect the productivity of the company if you have poor communication skills. It is important to know what are the reasons behind of poor communication skills‚ especially to us‚ students who are the future workers. Poor communication skills on students
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Importance of English in Business Communication By Evelyn Trimborn‚ eHow Contributor Print this article Learning English can be the cornerstone of success in the business world due to the fact that English has become a global language in many industries. English has emerged as the global language of trade and commerce in the past few decades‚ affecting many key aspects of business in the modern world. The English language first spread as the result of colonial expansion‚ and has become
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