International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
Premium Marketing Customer relationship management
COMPONENTS OF EACH OF THE ENVIRONMENTAL FACTORS THAT AFFECT INDUSTRIAL RELATIONS It is common knowledge that industrial relations cannot exist in isolation as it takes place within a system comprising of factors‚ each of which affects all the other factors. A change in one factor will bring about a change in each of the other factors. It goes without saying therefore that certain external forces influence the industrial relations system and in turn‚ it also impacts on the outside environment. When
Premium Trade union Nigeria Strike action
Current Issues in Language Studies 1(2009)/P. Faber‚ P. León‚ J. Prieto/ Semantic Relations‚ Dynamicity‚ and Terminological Knowledge Bases SEMANTIC RELATIONS‚ DYNAMICITY‚ AND TERMINOLOGICAL KNOWLEDGE BASES Pamela Faber a ‚ Pilar León b ‚ Juan Antonio Prieto c Abstract The linguistic and conceptual shift in Terminology has led to a more discourse-centered approach with a focus on how terms are used in texts (Temmerman and Kerremans‚ 2003). This shift has affected the construction
Premium Concept Semantics Ontology
Labour relations Labour relations refers to the relations between employers and employees. They are affected by certain factors‚ including labour organizations‚ collective bargaining‚ labour market‚ government policy‚ the structure of the economy‚ labour law and technological change. Since industrial relations are regularly connected with unions‚ it is noteworthy that in Canada‚ until the 1970s‚ a greater part of unions and union members belonged to American-based craft and industrial unions. According
Premium Trade union Labour relations Organizational studies and human resource management
IPM Professional Qualification in Human Resource Management Management Case Study 8 Industrial Relations Batch ID PQHRM 22/07 Question 6 The problems that have arisen‚ findings have been considered and recommendations have been given from points 1 to 5. Question 1 Company could not or did not adapt to the changing market conditions. They did not change their strategies of production and did not properly analyze the market conditions. Due to the incompetence
Premium Trade union Collective bargaining Negotiation
Internal Factors Evaluation Matrix of Philippine Women’s University Sta. Cruz‚ Laguna Campus Internal factors of a college or university include faculty‚ students‚ staff‚ alumni‚ athletic program‚ physical plant‚ grounds and maintenance‚ student housing‚ administration‚ academic programs‚ fraternities‚ sororities‚ and public relations. The sum total of all weighted score is equal to the total weighted score‚ final value of total weighted score should be between range 1.0 (low) to 4.0 (high).
Free University College Manila
Essex Employee Relations – BE 414 Name: Alexei Leon Student number: 1102810 Word count: 1512 The unitarist approach to management and organization suggests that trades unions are‚ in Kelly’s (1998; 2005) terms‚ ‘managers of discontent’. . Discuss This essay will debate the unitarist perspective by comparing it with three other important UP:12/11/2012-11:48:17 WM:12/11/2012-11:48:19 M:BE414-5-AU A:12a1 R:1102810 C:2412B3C20A137A45C1C1045F0B3995EAA87D0190 employee relations theories: pluralism
Premium Trade union Employment
EMERGING DYNAMICS OF INTERNAL THREATS TO NATIONAL SECURITY Introduction 1. The multifarious threats to the security of Pakistan whether external or internal‚ have intensified in the 21st century. Unfortunately‚ no threat posed to the security of this country since the time of her inception has ever been fully controlled or eradicated. According to Quaid-e-Azam‚ “Pakistan was a cyclic revolution without parallel or precedence in history”. He wanted to make it a State that was united and powerful
Premium Pakistan Taliban
human race. The act of conducting negotiations between two persons‚ or two nations at a large scope is essential to the upkeep of international affairs. Among the many functions of diplomacy‚ some include preventing war and violence‚ and fortifying relations between two nations. Diplomacy is most importantly used to complete a specific agenda. Therefore without diplomacy‚ much of the world’s affairs would be abolished‚ international organizations would not exist‚ and above all the world would be at a
Premium Diplomacy International relations
they “never before [have] weighed much against the abundance of her husband’s kindness and a uniform devotion. . .”(14) It is at this moment that she discerns her unhappiness with Leonce‚ but has not planned on acting upon it. The source of her internal conflict changes as the plot thickens‚ and its intensity accumulates to the point of her feeling so frustrated that she “tore [a handkerchief] into ribbons”‚”flung [her wedding ring] upon the carpet”‚ then “flung [a glass vase] upon the tiles of
Premium Kate Chopin The Awakening Woman