Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant reason why companies are paying attention to the customer satisfaction today (Harkiranpal Singh‚ 2006). Similarly‚ researcher
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Volume 5‚ Number 2 Impact Of Job Analysis On Job Performance: Analysis Of A Hypothesized Model Rehman Safdar‚ Pakistan Electronic Media Regulatory Authority (PEMRA)‚ Pakistan Ajmal Waheed‚ Quaid-e-Azam University‚ Pakistan Khattak Hamid Rafiq‚ National University of Modern Languages‚ Pakistan ABSTRACT Researchers have developed a relationship between HRM practices and organizational performance‚ but the relationship between HRM practice like job analysis – employee Job performance remains unexplored
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A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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LaShonda LaShonda is a 32 year old African American female who was put on a 5150 hold last night after overdosing on pills. LaShonda was diagnosed with depression six months ago after being let go from her job. LaShonda told her group therapist this morning that she was forced to leave her job because she was black. She feels hopeless she will ever be able to work again
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preparation of this report. Date: Place: Bhubaneswar. DECLARATION I‚ ………….do hereby declare that the project entitled “A Project Report On Employee Satisfaction Of NALCO” is the result of 45days summer training done in NALCO‚ BBSR. This report is submitted by me for partial fulfillment Bachelors Degree of Business Administration Program (2010-2013) of ……….. Berhampur University. This is to further
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LEVELS OF CUSTOMER’S SATISFACTION AT TOOTSIE’S RESTAURANT‚ TAGAYTAY CITY A Thesis Presented to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University – Cavite In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony
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PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
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CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY: Scheduled Banks in India are those banks which have been included in the Second Schedule of Reserve Bank Of India (RBI) Act‚ 1934 RBI in turn includes only those banks in this schedule which satisfy the criteria laid down vide section 42 (6) (a) of the Act. As on 30th June‚ 1999‚ there were 300 scheduled banks in India having a total network of 64‚918 branches. The scheduled commercial banks in India comprise of state bank of India and its associates
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SESSION PLAN Sector : Tourism (Hotel and Restaurant) Qualification Title/Level : Food & Beverage Service NC II Unit of Competency : Provide Food and Beverage Service Module Title : Providing Food and Beverage Service Learning Outcomes: LO1. Prepare dining/restaurant area for service LO2. Prepare and set table LO3. Welcome customers/guest LO4. Take and process orders LO5. Serve and clear food and drinks LO6. Close
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