Stress and organisational citizenship behaviours in Indian business process outsourcing organisations Ajay K. Jain a‚*‚ Cary L. Cooper b a Department of Psychology and Behavioral Sciences‚ School of Business and Social Sciences‚ Aarhus University‚ 8000 Aarhus C‚ Denmark b Lancaster University Management School‚ Dean’s Suite‚ Lancaster University‚ Lancaster‚ LA1 4YW‚ United Kingdom Available online 23 August 2012 KEYWORDS Organisational stress; Organisational citizenship behaviours; BPO
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ORGANISATIONAL BEHAVIOUR Organisational behavior is the study and understanding of individual and group behavior and patterns of structure in order to help to improve the organization’s performance and effectiveness. (Mullins Laurie J.2007‚ Management and Organisational Behavior ‚8th Edition) Organisational behavior is a field of study that investigates the impact that individuals ‚groups and structures have on behavior within the organization. It is an interdisciplinary field that includes sociology
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Organisational theory refers to the study of organisations and this includes the study on the way these organisations function‚ the roles they adopt and how the correlation and interaction between people and their work are put together so as to define their relations with the organisation. Thus‚ organisational theory allows organisations to increase their efficiency in the workforce through the reduction of unnecessary organisational problems. The two theoretical perspectives that have been chosen
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people will have a greater chance to understand each other. This easy will study‚ the positive and negative impact of dialogue transforming in organisational cultures. The role of dialogue is to spread common values meanings that company wants its employees to follow all the employees should express their own interest. Organisational culture guides the behaviour of all employees in the organisation and also determines the things should be done. Each organisation has its own culture‚ which the employees
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Video Clips: Company Culture & Employee Motivation. Warehouse Inventory Systems Zappo Online E-Commerce Company Organizational Behavior & Culture http://www.youtube.com/watch?v=oYNssS_DCPo&feature=related Key Issues: Raise company spirit – Boss participate in employees wacky ways Unique company culture Recognize employee true personality differences Customers happiness throughout CEO very close to employee Personality traits – not typical corporate bosses Amazon $1.2Bn wants to acquire
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angry but does not give up‚ so she follows Warner’s footstep by joining Harvard Law School. After passing the law-school entrance exam and successfully entering Harvard‚ she finds out that Warner already has a fiancée which causes her to change her behaviour‚ finally becoming the best student. In the climax‚ Elle‚ Warner‚ Vivian and Emmett are invited to join Professor Callahan’s group for Brooke Taylor-Windham case. In the discussions‚ the opinions from Elle are inconsistent with other group members
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|What is a hierarchical organisational structure? | Structure that has a number of levels and a chain of command by which decisions are made. Tarmac has a typically hierarchical structure with seven levels. |Describe the three levels of responsibility at Tarmac and the key roles for each. | Three levels of responsibility and key roles: 1. Managers:
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structure run the business as per the requirement. The main function is business function and rest are support functions. Depending on the functions department forms. The sub departments or sub functions called verticals. The pyramid structure of organisational rule applies in all departments. Department or function is headed by department heads and verticals are headed by vertical heads who reports to department heads. In organisation like telecom‚ almost all company follows same structure. Bharti
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1. What is Organizational Citizenship? There are 4 perspectives that makes companies effective and efficient consisting of open systems‚ organizational learning‚ stakeholders and high-performance work practices. However‚ despite these perspectives‚ work-related employee behavior also has a deep influence on organizational effectiveness‚ there are certain behaviors that employees have to adopt to reach this level of effectiveness. These behaviors consist of task performance‚ counterproductive work
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Organisational climate and job satisfaction are separate‚ but related constructs and both affect the understanding of the working environment and employee level of job satisfaction. Purpose of this essay is to explain the relationship between organisational climate and job satisfaction to determine the perception of the employees working environment influence whether their level of satisfaction. Organisational climate is a relatively enduring quality of the internal environment of an organization
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